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Incident history

May 2021 - Jul 2021

July 2021

Jul 31

4:00 PM PDT - 10:00 PM PDT (6h duration)

Colo Network Switch Update

The scheduled maintenance has been completed.

4 updates
Jul 31

11:15 AM PDT - 11:15 AM PDT (0min duration)

PLEASE IGNORE: Test of mobile maintenance notifications

The scheduled maintenance has been completed.

2 updates
Jul 30

9:00 PM PDT - 9:00 PM PDT (0min duration)

PLEASE IGNORE: Test of mobile maintenance notifications

The scheduled maintenance has been completed.

2 updates
Jul 30

11:13 AM PDT - 11:27 AM PDT (15min duration)

PLEASE IGNORE: Test of mobile maintenance notifications

The scheduled maintenance has been completed.

3 updates
Jul 29

6:13 AM PDT - 7:22 AM PDT (1h9min duration)

SSU not accepting credit cards for some customers

A fix has been deployed and we see sign ups flowing again

4 updates
Jul 28

9:23 PM PDT - 9:41 PM PDT (18min duration)

PLEASE IGNORE: Test of mobile maintenance notifications

The scheduled maintenance has been completed.

5 updates
Jul 28

3:04 PM PDT - 7:04 PM PDT (4h duration)

PLEASE IGNORE: Test of mobile maintenance notifications

The scheduled maintenance has been completed.

3 updates
Jul 28

1:52 PM PDT - 2:52 PM PDT (1h duration)

PLEASE IGNORE: Test of mobile maintenance notifications

The scheduled maintenance has been completed.

3 updates
Jul 28

11:04 AM PDT - 5:15 PM PDT (6h11min duration)

Customers are not able to hear and receive alarms in Express

This incident has been resolved.

3 updates
Jul 28

8:35 AM PDT - 12:35 PM PDT (4h duration)

PLEASE IGNORE: Test of mobile maintenance notifications

The scheduled maintenance has been completed.

4 updates
Jul 27

6:00 PM PDT - 7:00 PM PDT (1h duration)

Power Update

The scheduled maintenance has been completed.

3 updates
Jul 27

1:44 PM PDT - 5:44 PM PDT (4h duration)

PLEASE IGNORE: Test of mobile maintenance notifications

The scheduled maintenance has been completed.

3 updates
Jul 27

5:26 AM PDT - 9:55 AM PDT (4h29min duration)

All DAT products are experiencing degraded service including DAT website.

This incident has been resolved.

11 updates
Jul 26

10:50 AM PDT - 1:56 PM PDT (3h6min duration)

Kafka cluster for the Freight Posting system is currently unavailable

This incident has been resolved.

6 updates
Jul 26

7:25 AM PDT - 1:37 PM PDT (6h12min duration)

700+ Carriers incorrectly show Inactive status in Carrier Watch

This incident has been resolved.

5 updates
Jul 20

5:17 AM PDT - 8:38 AM PDT (3h21min duration)

CSR's are not able to take calls

This incident has been resolved.

3 updates
Jul 20

4:37 AM PDT - 10:15 AM PDT (5h38min duration)

Ennis Network Down

This was an outage related to an ISP. It has been resolved.

2 updates
Jul 16

7:40 AM PDT - 8:33 AM PDT (53min duration)

OnTime Not Loading

This incident has been resolved.

2 updates
Jul 15

11:31 AM PDT - 5:29 PM PDT (5h59min duration)

Directory Auth Errors

This incident has been resolved.

2 updates
Jul 15

12:10 AM PDT - 5:29 PM PDT (17h19min duration)

Ratecast Forecast not working

This incident has been resolved.

4 updates
Jul 14

12:42 PM PDT - 4:46 PM PDT (4h4min duration)

MLR Lambda Errors

This incident has been resolved.

5 updates
Jul 07

1:57 PM PDT - 4:49 PM PDT (2h53min duration)

Unable to upload files in Rateview

This incident has been resolved.

3 updates
Jul 06

1:58 PM PDT - Jul 7 2:02 PM PDT (1d4min duration)

Preferred and Blocked not working in Directory

This incident has been resolved.

3 updates
Jul 01

10:47 AM PDT - Jul 9 12:58 PM PDT (8d2h12min duration)

Customers are not getting all of their capabilities when they navigate from Power to RateView

This incident has been resolved.

4 updates

June 2021

Jun 30

8:31 PM PDT - Jul 7 4:55 AM PDT (6d8h25min duration)

Power Attack

This incident has been resolved.

3 updates
Jun 26

2:52 PM PDT - Jun 30 2:40 PM PDT (3d23h48min duration)

App Dictionary Attack

This incident has been resolved.

5 updates
Jun 25

9:28 AM PDT - 12:09 PM PDT (2h42min duration)

New Demo Account Users Cannot Log In

This incident has been resolved.

4 updates
Jun 23

8:05 PM PDT - 9:05 PM PDT (1h duration)

Rateview Update

The scheduled maintenance has been completed.

3 updates
Jun 23

6:00 PM PDT - 8:00 PM PDT (2h duration)

Rateview Update

The scheduled maintenance has been completed.

4 updates
Jun 11

1:11 PM PDT - 6:03 PM PDT (4h53min duration)

Unable to create a user via the DAT account API

This incident has been resolved.

5 updates
Jun 10

3:30 PM PDT - 6:47 PM PDT (3h18min duration)

Zendesk Chat Down

This incident has been resolved.

4 updates
Jun 08

7:41 AM PDT - Jun 11 1:11 PM PDT (3d5h30min duration)

FMCSA data was not loaded

This incident has been resolved.

3 updates
Jun 03

12:10 PM PDT - Jun 8 7:40 AM PDT (4d19h29min duration)

FMCSA and SAFER Sites Unavailable on DAT VPN

This incident has been resolved.

2 updates
Jun 03

7:16 AM PDT - 7:58 AM PDT (42min duration)

Connection Leak Detected Errors- Impacts several products.

This incident has been resolved.

5 updates
Jun 01

8:19 AM PDT - 1:16 PM PDT (4h57min duration)

Location Service Failing in TE and LB4T

This incident has been resolved.

5 updates

May 2021

May 26

10:45 AM PDT - Jun 1 9:31 AM PDT (5d22h46min duration)

Book Now v1 Users receive error when posting loads

This incident has been resolved.

4 updates
May 26

5:11 AM PDT - 5:46 AM PDT (35min duration)

Directory returns 404 from both Power and CSR Pages

This incident has been resolved.

3 updates
May 25

6:00 PM PDT - 9:00 PM PDT (3h duration)

CSB Update

The scheduled maintenance has been completed.

3 updates
May 25

4:47 PM PDT - 5:20 PM PDT (33min duration)

Salesforce Slow

This incident has been resolved.

3 updates
May 23

8:46 AM PDT - May 24 11:24 AM PDT (1d2h38min duration)

Some user profiles are set to be deleted in CSR Pages

This incident has been resolved.

3 updates
May 21

6:23 AM PDT - 9:31 AM PDT (3h8min duration)

Agents are having trouble receiving calls

This incident has been resolved.

3 updates
May 18

9:57 AM PDT - 4:23 PM PDT (6h26min duration)

Unable to process documents via OCR

This incident has been resolved.

3 updates
May 17

8:12 AM PDT - 8:28 AM PDT (16min duration)

Wide spread latency with multiple products.

This incident has been resolved.

4 updates
May 13

6:23 AM PDT - 7:26 AM PDT (1h3min duration)

Customer Service receives errors when working with credit cards

This incident has been resolved.

2 updates
May 11

2:29 PM PDT - 6:56 PM PDT (4h27min duration)

SalesForce Outage

This incident has been resolved.

3 updates
May 11

1:10 PM PDT - May 12 11:28 AM PDT (22h18min duration)

Security incident: KPRD02 and KPIMG01

This incident has been resolved.

2 updates
May 10

10:44 AM PDT - 11:07 AM PDT (22min duration)

Users are not getting results for searches in TE / LB4T

This incident has been resolved.

5 updates
May 10

9:49 AM PDT - 5:19 PM PDT (7h30min duration)

CSB_CALC_MARKET_RATE failed

This incident has been resolved.

3 updates
May 07

12:41 PM PDT - 1:28 PM PDT (48min duration)

FM Cores are experiencing some disruption

The FM 0 Core was experiencing trouble. The CSB team took it offline and was able to remedy the issue. They are doing investigations now as to source of the trouble.

2 updates