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Incident history

Feb 2021 - Apr 2021

April 2021

Apr 28

7:55 AM PDT - 2:40 PM PDT (6h44min duration)

Searches in Directory Beta return Page Not Found error

This incident has been resolved.

5 updates
Apr 28

6:16 AM PDT - Apr 29 10:00 AM PDT (1d3h44min duration)

Accounts did not autorenew 4/27

This incident has been resolved.

6 updates
Apr 26

7:26 PM PDT - 11:17 PM PDT (3h51min duration)

Here SDK outage

This incident has been resolved.

3 updates
Apr 23

9:35 AM PDT - 10:05 AM PDT (29min duration)

Power experiencing performance issues

This incident has been resolved.

4 updates
Apr 21

6:30 PM PDT - 8:30 PM PDT (2h duration)

Rateview update

The scheduled maintenance has been completed.

3 updates
Apr 20

8:47 AM PDT - 4:17 PM PDT (7h30min duration)

Login Page for multiple products experiencing errors

This incident has been resolved.

7 updates
Apr 19

9:37 AM PDT - 11:07 AM PDT (1h30min duration)

Users are having trouble logging into to Truckers Edge

This incident has been resolved.

4 updates
Apr 16

1:27 PM PDT - 6:21 PM PDT (4h54min duration)

Mobile user for TE are experiencing trouble logging in

This incident has been resolved.

2 updates
Apr 16

8:02 AM PDT - 11:18 AM PDT (3h16min duration)

Degraded Service for TE

This incident has been resolved.

4 updates
Apr 15

6:18 PM PDT - 7:18 PM PDT (1h duration)

Power Bulk upload template fix

The scheduled maintenance has been completed.

3 updates
Apr 13

6:36 PM PDT - 8:18 PM PDT (1h43min duration)

Market Conditions TF Update

The scheduled maintenance has been completed.

3 updates
Apr 07

11:24 AM PDT - 11:34 AM PDT (10min duration)

Salesforce experiencing issues with subscriptions and sales

This incident has been resolved.

3 updates
Apr 02

6:50 AM PDT - Apr 15 1:09 PM PDT (13d6h19min duration)

Customers are unable to load the Power template in Chrome

This incident has been resolved.

3 updates
Apr 02

6:26 AM PDT - 10:19 AM PDT (3h53min duration)

Market Conditions does not display data from Prior Day

This incident has been resolved.

4 updates
Apr 01

5:00 PM PDT - 9:00 PM PDT (4h duration)

Tableau Maintenance

The scheduled maintenance has been completed.

4 updates

March 2021

Mar 29

9:59 AM PDT - 1:04 PM PDT (3h5min duration)

Assursign is not available for generating contracts

This incident has been resolved.

4 updates
Mar 28

5:29 AM PDT - Mar 29 6:14 AM PDT (1d45min duration)

Ennis Office Offline

This incident has been resolved.

3 updates
Mar 26

5:15 AM PDT - 6:29 PM PDT (13h15min duration)

OnTime SMS is Not Working

This incident has been resolved.

5 updates
Mar 25

6:00 PM PDT - 10:00 PM PDT (4h duration)

Rates update

The scheduled maintenance has been completed.

4 updates
Mar 25

9:24 AM PDT - 12:24 PM PDT (3h duration)

SalesForce account activation problems

This incident has been resolved.

4 updates
Mar 24

11:22 AM PDT - 2:58 PM PDT (3h36min duration)

MultiLane Request Error

This incident has been resolved.

4 updates
Mar 23

7:15 PM PDT - 8:15 PM PDT (1h duration)

CSB Update

The scheduled maintenance has been completed.

3 updates
Mar 23

6:00 PM PDT - 7:00 PM PDT (1h duration)

DAT Office WiFi update

The scheduled maintenance has been completed.

4 updates
Mar 23

6:00 PM PDT - 7:00 PM PDT (1h duration)

CSB Update

The scheduled maintenance has been completed.

3 updates
Mar 23

3:37 PM PDT - 6:41 PM PDT (3h5min duration)

OnBoard unreachable

This incident has been resolved.

5 updates
Mar 23

3:26 PM PDT - 6:41 PM PDT (3h15min duration)

Directory Unreachable

This incident has been resolved.

4 updates
Mar 22

2:20 PM PDT - 5:37 PM PDT (3h17min duration)

Zabbix server alert

This incident has been resolved.

2 updates
Mar 19

1:06 PM PDT - 5:03 PM PDT (3h57min duration)

Multilane Request errors

This incident has been resolved.

4 updates
Mar 12

11:06 AM PST - Mar 15 6:33 AM PDT (2d18h27min duration)

Zabbix server not stable

This incident has been resolved.

3 updates
Mar 12

6:51 AM PST - Mar 19 5:03 PM PDT (7d9h12min duration)

Fueltax information not available through ProMiles

This incident has been resolved.

3 updates
Mar 12

3:26 AM PST - 5:40 AM PST (2h15min duration)

No contact to AWS

AWS has resolved their work.

6 updates
Mar 08

6:00 PM PST - 7:00 PM PST (1h duration)

RateView Restart

The scheduled maintenance has been completed.

4 updates
Mar 08

9:17 AM PST - Mar 12 6:50 AM PST (3d21h33min duration)

RateView account details missing

This incident has been resolved.

3 updates
Mar 08

8:23 AM PST - 9:57 AM PST (1h34min duration)

dat.com mobile site can't login

This incident has been resolved.

4 updates
Mar 07

7:05 AM PST - Mar 8 5:00 AM PST (21h55min duration)

New Accounts and Reactivations Not Working

This incident has been resolved.

6 updates
Mar 07

6:19 AM PST - 9:33 AM PST (3h14min duration)

Power Mobile Can't Process Logins

This incident has been resolved.

3 updates
Mar 06

5:14 PM PST - 10:00 PM PST (4h46min duration)

Production VM Storage down

This incident has been resolved.

5 updates
Mar 05

6:00 PM PST - Mar 6 7:00 PM PST (1d1h duration)

Beaverton Network Maintenance

The scheduled maintenance has been completed.

4 updates
Mar 05

7:04 AM PST - 8:12 AM PST (1h8min duration)

Call center agents are not able to access MAX

All agents should be able to access the system. If you have issues please clear cache and cookies before contacting Helpdesk.

5 updates
Mar 03

10:44 AM PST - 12:01 PM PST (1h17min duration)

Onboard 403 errors

This incident has been resolved.

3 updates
Mar 02

1:56 PM PST - 11:18 PM PST (9h23min duration)

RateView Multilane requests error

This incident has been resolved.

3 updates

February 2021

Feb 24

6:00 PM PST - 6:30 PM PST (30min duration)

Network Maintenance

The scheduled maintenance has been completed.

3 updates
Feb 24

8:39 AM PST - 3:15 PM PST (6h36min duration)

OnBoard unresponsive

This incident has been resolved.

2 updates
Feb 23

6:13 AM PST - 11:26 AM PST (5h13min duration)

Power and other products unresponsive and returning errors.

This incident has been resolved.

5 updates
Feb 22

7:53 AM PST - 11:32 AM PST (3h39min duration)

Latency with Power and CSR pages

This incident has been resolved.

4 updates
Feb 17

9:48 AM PST - Mar 9 9:25 AM PST (19d23h37min duration)

Promiles is not returning data

This incident has been resolved.

3 updates
Feb 17

7:36 AM PST - 9:46 AM PST (2h10min duration)

Users are unable to access OnBoard

This incident has been resolved.

9 updates
Feb 13

8:24 AM PST - 1:33 PM PST (5h9min duration)

SalesForce Reactivation Issues

This incident has been resolved.

4 updates
Feb 11

8:40 AM PST - 10:16 AM PST (1h36min duration)

Slow Response From Power

This incident has been resolved.

3 updates
Feb 11

6:28 AM PST - 11:29 AM PST (5h1min duration)

Ratecast data not loaded from Feb 11

This incident has been resolved.

6 updates
Feb 10

6:00 PM PST - 9:00 PM PST (3h duration)

CSB Update

The scheduled maintenance has been completed.

4 updates
Feb 10

6:57 AM PST - 12:39 PM PST (5h42min duration)

Intermittent issues viewing Rate data

This incident has been resolved.

4 updates
Feb 10

5:50 AM PST - 6:34 AM PST (44min duration)

Connection to Promiles are timing out for some users

This issue is resolved

2 updates
Feb 09

8:46 AM PST - 12:26 PM PST (3h40min duration)

Agents are unable to reactivate accounts

While there are a few reactivation failures being manually processed this incident has been resolved and the reactivation process is working as intended.

4 updates
Feb 08

12:50 PM PST - 1:49 PM PST (1h duration)

Power Unavailable

This incident has been resolved.

3 updates
Feb 08

7:09 AM PST - 12:57 PM PST (5h48min duration)

Zendesk is slow and occasionally times out during log in.

This incident has been resolved by the vendor.

7 updates
Feb 03

7:42 AM PST - 10:50 AM PST (3h8min duration)

Account Reactivation Issues

This incident has been resolved.

4 updates
Feb 02

8:56 AM PST - 12:04 PM PST (3h8min duration)

Cato Issues

This has been resolved by the vendor.

5 updates