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Feb 10, 2021 6:57 AM PST

Intermittent issues viewing Rate data

Updates

  • Feb 10, 2021 12:39 PM PST

    This incident has been resolved.

    Resolved
  • Feb 10, 2021 9:04 AM PST (3 hours and 34 minutes earlier)

    A fix has been implemented and we are monitoring the results.

    Monitoring
  • Feb 10, 2021 7:06 AM PST (1 hour and 58 minutes earlier)

    This is an issue with the search function, using tab to complete the search results in this error. Clicking the search button should display data normally.

    Identified
  • Feb 10, 2021 6:57 AM PST (9 minutes earlier)

    Customers and CSR's are reporting intermittent issues in being able to view rates. When this fails the error reports "Rate system is offline"

    Investigating