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Feb 9, 2021 8:46 AM PST

Agents are unable to reactivate accounts

Updates

  • Feb 9, 2021 12:26 PM PST

    While there are a few reactivation failures being manually processed this incident has been resolved and the reactivation process is working as intended.

    Resolved
  • Feb 9, 2021 9:55 AM PST (2 hours and 31 minutes earlier)

    Issues present in Salesforce were addressed by the vendor and we are closely monitoring the platform as stability is restored.

    Monitoring
  • Feb 9, 2021 8:53 AM PST (1 hour and 2 minutes earlier)

    Issue may be on the SF side. Engineers have opened a case with SF and are working to engage with their team.

    Investigating
  • Feb 9, 2021 8:46 AM PST (6 minutes earlier)

    Agents are unable to reactivate accounts. Some reporting waiting over 15 mins with SF just hanging, other receive a 503 error. Engineers are looking into this now. Please do not use the reactivate button until they are better able to investigate what is going on.

    Investigating