DAT Solutions Internal

Updates

• Apr 20, 2021 4:17 PM PDT

  This incident has been resolved.

  Resolved
• Apr 20, 2021 2:21 PM PDT (1 hour and 55 minutes earlier)

  A fix has been implemented and we are monitoring the results.

  Monitoring
• Apr 20, 2021 12:07 PM PDT (2 hours and 14 minutes earlier)

  We are continuing to work on a fix for this issue.

  Identified
• Apr 20, 2021 10:36 AM PDT (1 hour and 31 minutes earlier)

  We are continuing to work on a fix for this issue.

  Identified
• Apr 20, 2021 9:20 AM PDT (1 hour and 16 minutes earlier)

  Our engineers are monitoring the events with the Hosted Loading Page. They note that several users could have their sessions ended as a result of this and will be required to log in again. Customer Service should expect contact due to this and it is likely when the situation is resolved the volume of traffic will trigger the familiar Global Rate limit. We expect users will experience this issue less as more customers connect to the system and login attempts decline.

  Identified
• Apr 20, 2021 8:49 AM PDT (30 minutes earlier)

  This issue is tied to HLP site which experiencing an outage. Details can be found at https://status.auth0.com/

  Identified
• Apr 20, 2021 8:47 AM PDT (2 minutes earlier)

  Our vendor hosting our login page is experiencing an outage. This will impact users ability to access these products.

  Investigating