DAT Solutions Internal

Updates

• Jul 27, 2021 9:55 AM PDT

  This incident has been resolved.

  Resolved
• Jul 27, 2021 9:26 AM PDT (29 minutes earlier)

  The restart appears successful and we are monitoring for stability

  Investigating
• Jul 27, 2021 8:47 AM PDT (39 minutes earlier)

  The restart has been completed and we are watching the load for the signs of impact.

  Investigating
• Jul 27, 2021 8:17 AM PDT (29 minutes earlier)

  We are doing a restart of the CSB, this will sever all connections to our products. Expect calls for folks rejoining and having connection / password issues. ETA for service is ~45 mins

  Investigating
• Jul 27, 2021 7:35 AM PDT (42 minutes earlier)

  We have separated this issue from that of the website. We will continue to post updates for issues around the CSB and products here.

  Investigating
• Jul 27, 2021 6:36 AM PDT (58 minutes earlier)

  We are still working to determine the cause of this issue. Our investigation currently looks like we have two issues, one with DAT.com and the other with CSB. We are following leads for issues for impact to the CSB which is impacting our products and we are in touch with our point of contact with the service provider for DAT.com.

  Investigating
• Jul 27, 2021 6:07 AM PDT (29 minutes earlier)

  This issue has expanded and is impacting or products, we are working to identify a root cause.

  Investigating
• Jul 27, 2021 6:06 AM PDT (1 minute earlier)

  We are continuing to investigate this issue.

  Investigating
• Jul 27, 2021 5:41 AM PDT (25 minutes earlier)

  We are continuing to investigate this issue.

  Investigating
• Jul 27, 2021 5:28 AM PDT (12 minutes earlier)

  NOC has paged several teams and we are starting a bridge for triage.

  Investigating
• Jul 27, 2021 5:26 AM PDT (2 minutes earlier)

  DAT.com is down. We have several alerts and need help nailing down root cause.

  Investigating