9:49 AM PDT - 2:02 PM PDT (4h13min duration)
Onboard : Reports from brokers not receiving email confirmations
This incident has been resolved.
2:54 PM PDT - Apr 21 8:43 AM PDT (17h49min duration)
This incident has been resolved.
8:39 AM PDT - 11:46 AM PDT (3h7min duration)
Customers are having issues logging in
This incident has been resolved.
12:40 AM PDT - 1:04 AM PDT (23min duration)
Issues is with Trucker API Web
This incident has been resolved.
11:15 AM PDT - 12:01 PM PDT (46min duration)
This incident has been resolved.
1:14 PM PDT - 4:24 PM PDT (3h10min duration)
RateView multi-lane files not being downloaded
This low-severity incident has been resolved with minimal customer impact.
3:07 PM PDT - Apr 6 3:56 PM PDT (1d49min duration)
CSB WSA response times are elevated
This incident has been resolved.
1:41 AM PDT - 2:09 AM PDT (28min duration)
Freight Posting Service - many pods show 503
This incident has been resolved.
11:28 AM PDT - 2:36 PM PDT (3h7min duration)
Age in search results is not updating in real time on
This incident has been resolved.
3:18 PM PDT - Apr 18 9:45 PM PDT (20d6h27min duration)
mobilepush (legacy) service is not sending push notifications to users of dat-one-mobile
This incident has been resolved.
11:10 AM PDT - 11:26 AM PDT (16min duration)
This incident has been resolved.
7:28 AM PDT - Apr 19 6:56 PM PDT (23d11h28min duration)
Access to our Keypoint anywhere environment in AWS
This incident has been resolved.
9:40 AM PDT - 10:19 AM PDT (38min duration)
Reports of integrated customers receiving periodic 401 errors in the posting system
This incident has been resolved.
10:01 AM PDT - Mar 16 8:03 AM PDT (22h2min duration)
Some requests to the Mobile BFF are resulting in 504 and 503 errors
This incident has been resolved.
8:48 AM PDT - Mar 23 1:53 AM PDT (7d17h5min duration)
Data Science Ratecast Jobs Failed 3-15-2023
This incident has been resolved.
7:40 AM PDT - 10:29 AM PDT (2h48min duration)
Some Keypoint customers are not able to import carriers or access carrier records
This incident has been resolved.
7:13 PM PDT - Mar 23 1:51 AM PDT (9d6h38min duration)
This incident has been resolved.
8:42 AM PDT - 3:01 PM PDT (6h19min duration)
MCI] - Market Maps Service Ping Test Monitor: [MCI] - Market Maps Service Ping Test Condition
AAR scheduled for Thursday, March 16 · 12:00 – 12:30pm
6:49 AM PDT - 7:24 AM PDT (36min duration)
Reactivations are not flowing to CSR Pages
This incident has been resolved.
6:35 AM PDT - 3:33 PM PDT (8h58min duration)
Performance issues in DAT One Web and mobile app
Incident is resolved, AAR to follow
10:39 AM PST - Mar 20 6:21 AM PDT (8d18h42min duration)
This incident has been resolved.
6:21 AM PST - Mar 13 4:44 AM PDT (3d21h23min duration)
Freight Matching apps affected by Hyperbus failure
This incident has been resolved.
7:11 AM PST - 9:52 AM PST (2h41min duration)
We are receiving reports of slowness in DAT One Web
This incident has been resolved.
7:56 AM PST - 10:21 AM PST (2h25min duration)
This incident has been resolved.
7:21 AM PST - Mar 23 7:37 AM PDT (16d23h16min duration)
Load postings are not showing pickup/dropoff times in DAT One Web
This incident has been resolved.
5:05 AM PST - Mar 7 9:53 AM PST (1d4h49min duration)
Reports of services not flowing from Salesforce
This incident has been resolved.
1:59 PM PST - Mar 27 12:06 AM PDT (23d9h8min duration)
Some Postings Are Not Showing on the Load Board
This incident has been resolved.
12:52 PM PST - 1:14 PM PST (21min duration)
We are seeing issues getting auth tokens
This incident has been resolved.
8:55 AM PST - Mar 3 12:26 PM PST (3d3h31min duration)
This incident has been resolved.
7:08 AM PST - 7:36 AM PST (27min duration)
Users are not receiving emails from the rates server (pdxmail01)
This incident has been resolved.
6:31 AM PST - 7:21 AM PST (50min duration)
Brokers are unable to request Insurance for Carriers in Carrier Watch
This incident has been resolved.
1:05 PM PST - 1:30 PM PST (24min duration)
DAT One Login Loop/Onboard/CST
Issue is RESOLVED, AAR to follow
2:59 PM PST - 4:20 PM PST (1h22min duration)
System Wide Impacts from Cloud Flare and Auth0 IP blocking
Issue resolved, AAR to follow
11:06 AM PST - Feb 27 5:15 PM PST (4d6h9min duration)
SendGrid issues have been resolved, so emails from Auth0 password resets should be working across all email domains.
Emails to Microsoft Domains from CSB products (such as Onboard, CarrierWatch, etc) are still failing to send. Microsoft support has implemented a fix and anticipates 24-48 hours needed for their fix to replicate to all their mail servers.
5:53 AM PST - Feb 27 5:21 PM PST (5d11h27min duration)
Incident RESOLVED, AAR to follow
5:46 AM PST - 6:52 AM PST (1h6min duration)
"Action needed" message is still seen after password change.
Notes: banner messaging in both Power and RateView have been taken down.
2:23 PM PST - Jul 18 1:02 PM PDT (150d21h40min duration)
This incident has been resolved.
5:22 AM PST - 11:44 AM PST (6h21min duration)
Customers are experiencing performance issues while accessing DAT One Web
No additional issues have been reported. NOC will continue to monitor.
1:43 PM PST - Feb 15 8:53 AM PST (19h10min duration)
There have been no additional alerts. AAR to be scheduled, date and time TBA.
6:18 AM PST - Mar 23 2:20 AM PDT (36d19h2min duration)
Emails not being received from OnBoard after a carrier signs a broker contract.
This incident has been resolved.
5:43 AM PST - 5:45 PM PST (12h2min duration)
MCI Data for a prior day is missing
No additional issues have been reported.
5:14 AM PST - 6:44 AM PST (1h30min duration)
Unable to login to DAT One Web while on office network
This incident has been resolved.
1:53 PM PST - 2:33 PM PST (40min duration)
Trucker API is logging a large number > 1k message:ETIMEDOUT Logs when trying to connect to the CSB.
This incident has been resolved.
8:59 AM PST - 12:27 PM PST (3h28min duration)
Reports of demo users being able to login through DAT Onboard as a Broker with admin rights.
This incident has been resolved.
5:43 AM PST - Feb 21 7:11 AM PST (14d1h28min duration)
This incident has been resolved.
2:08 PM PST - 3:17 PM PST (1h9min duration)
RateCast: Customer reporting API and UI errors
This incident has been resolved.
4:28 AM PST - 5:19 AM PST (51min duration)
Location tracking service has lost the access to the database.
Location tracking service has lost the access to the database after the recent RDS from the AWS and restarting the DB instance has fixed the issue.