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Incident history

May 2023 - Jul 2023

July 2023

Jul 30

8:05 AM PDT - Jul 31 11:08 AM PDT (1d3h3min duration)

Dat One Mobile app closing when clicking on a load

This incident has been resolved.

2 updates
Jul 27

10:59 AM PDT - 3:10 PM PDT (4h11min duration)

CSB Rest Adapter receiving a number of invalid requests.

This incident has been resolved.

4 updates
Jul 24

3:18 PM PDT - Aug 14 10:37 AM PDT (20d19h19min duration)

User reporting an issue with hidden posts reappearing after page is refreshed.

This incident has been resolved.

3 updates
Jul 21

10:29 AM PDT - Jan 8 1:15 PM PST (171d3h47min duration)

Small number of Ehostunreach, 504s and timeout errors being logged in Prod Freight

This incident has been resolved.

3 updates
Jul 20

2:56 PM PDT - 4:03 PM PDT (1h7min duration)

Some MFA SMS messages are failing to deliver

This incident has been resolved.

2 updates
Jul 20

2:26 PM PDT - 6:08 PM PDT (3h43min duration)

NICE/MAX vendor issues causing disruption in phones for Billing, Sales, Success, & Support

NICE/CX reports that the issue has been resolved.

2 updates
Jul 19

3:06 PM PDT - Jul 20 5:34 PM PDT (1d2h28min duration)

"Authentication failed. Account or password invalid" message with legacy DAT Directory and CarrierWatch

Notes: Fix applied, monitored overnight with no additional issues reported.

4 updates
Jul 18

3:34 PM PDT - Sep 14 10:18 PM PDT (58d6h44min duration)

Currently unable to save postings from Load Link on D1 Web and Mobile

This incident has been resolved.

3 updates
Jul 18

10:24 AM PDT - 12:34 PM PDT (2h10min duration)

Customers are geting 421 Errors when accessing FTP

This incident has been resolved.

3 updates
Jul 18

9:58 AM PDT - 12:34 PM PDT (2h36min duration)

Some users are experiencing 421 Errors when accessing the developer portal

This incident has been resolved.

2 updates
Jul 17

5:32 AM PDT - 5:34 PM PDT (12h3min duration)

Users are unable to see/manage their posted shipments

This incident has been resolved.

3 updates
Jul 11

4:47 PM PDT - Aug 14 10:33 AM PDT (33d17h46min duration)

Problem using "Skip" function when accepting tracking request from D1M

This incident has been resolved.

2 updates
Jul 06

4:03 PM PDT - Jul 10 11:12 AM PDT (3d19h10min duration)

Printing details from search results not showing the preferred contact method

This incident has been resolved.

3 updates
Jul 06

9:28 AM PDT - 11:43 AM PDT (2h15min duration)

DAT One Web is inaccessible for some users

This incident has been resolved.

2 updates
Jul 06

4:45 AM PDT - 11:01 AM PDT (6h16min duration)

Atlassian cloud products are experiencing outage and performance issue.

This incident has been resolved.

2 updates
Jul 05

9:40 AM PDT - 11:36 AM PDT (1h56min duration)

We've identified a significant increase in our Google Maps API usage

This incident has been resolved.

2 updates

June 2023

Jun 30

8:39 AM PDT - 10:31 AM PDT (1h53min duration)

Keypoint cannot access AWS environment

This incident has been resolved.

3 updates
Jun 27

10:27 PM PDT - Aug 27 11:26 PM PDT (61d59min duration)

Getting spikes in response times for Search v3

This incident has been resolved.

3 updates
Jun 27

2:24 PM PDT - Jul 18 6:46 PM PDT (21d4h23min duration)

Production issues related to the Auth0 Migration

This incident has been resolved.

2 updates
Jun 24

7:02 AM PDT - Jul 3 7:05 PM PDT (9d12h4min duration)

Production issues related to the Auth0 Migration

This incident is resloved, AAR scheduled for 7/10/2023

2 updates
Jun 21

1:32 PM PDT - 4:34 PM PDT (3h2min duration)

Phishing incident

This incident has been resolved, AAR to follow

2 updates
Jun 13

5:38 PM PDT - 5:47 PM PDT (9min duration)

CarrierWatch and Classic Directory - problems accessing

A fix has been implemented and verified.

2 updates
Jun 13

12:46 PM PDT - 2:26 PM PDT (1h39min duration)

AWS outage

This incident has been resolved.

2 updates
Jun 09

7:54 AM PDT - 4:39 PM PDT (8h44min duration)

Atlassian Cloud products are unavailable

This incident has been resolved.

2 updates
Jun 07

11:33 AM PDT - 12:09 PM PDT (36min duration)

"MCI Coming Soon" when doing a RateView single lane lookup

This incident has been resolved.

2 updates
Jun 06

9:35 PM PDT - Jun 8 7:58 AM PDT (1d10h24min duration)

My Shipments page(Map) is not properly loading

This incident has been resolved.

3 updates
Jun 02

7:33 AM PDT - 10:41 AM PDT (3h7min duration)

Reports of 500 level errors for Nolan Transportation( customer)

This incident has been resolved.

3 updates
Jun 01

8:06 AM PDT - 1:04 PM PDT (4h58min duration)

Ratecast is not showing current fuel rates

This incident has been resolved.

2 updates

May 2023

May 31

1:09 PM PDT - 1:36 PM PDT (27min duration)

Trucker Service is logging a large amount of errors when calling to the CSB

This incident has been resolved.

2 updates
May 31

6:13 AM PDT - Jun 1 2:21 PM PDT (1d8h8min duration)

no seats available for customer in CSR page.

This incident has been resolved.

3 updates
May 26

4:35 PM PDT - May 28 10:07 PM PDT (2d5h32min duration)

Issues with One Web BFF

This incident has been resolved.

2 updates
May 24

10:13 AM PDT - May 31 7:16 AM PDT (6d21h3min duration)

Kinesis stream flatline for L/T Data

This incident has been resolved.

4 updates
May 24

6:56 AM PDT - 8:09 AM PDT (1h13min duration)

Report of issues while posting in DAT One

This incident has been resolved.

3 updates
May 23

6:23 AM PDT - May 25 5:50 AM PDT (1d23h27min duration)

Documenting incident : To keep the track of stale data

BVTETL01 had a memory error and increasing the memory on the server has fixed the issue.

3 updates
May 23

5:51 AM PDT - 6:55 AM PDT (1h4min duration)

Reports about Power Web events consumers stuck since yesterday

This incident has been resolved.

2 updates
May 19

10:45 AM PDT - 11:36 AM PDT (51min duration)

RateView is showing a Sporadic 'Database Error' when searching

This incident has been resolved.

2 updates
May 17

8:55 AM PDT - 12:09 PM PDT (3h14min duration)

2 failed disks on a Prod server

This incident has been resolved.

2 updates
May 11

10:13 AM PDT - 2:04 PM PDT (3h51min duration)

Lanemakers is currently returning 0 results for 30 day lookups

This incident has been resolved.

3 updates
May 08

9:56 AM PDT - 10:00 AM PDT (4min duration)

There is an issue with the CSB Hyperbus

This incident has been resolved.

3 updates
May 05

1:08 PM PDT - 4:42 PM PDT (3h34min duration)

RateView MLR (bulk rates) failures

Alerts have cleared, incident resolved

3 updates
May 01

11:20 AM PDT - May 19 3:02 PM PDT (18d3h42min duration)

Issues with CarrierWatch API lookups

This incident has been resolved.

4 updates
May 01

11:18 AM PDT - 5:26 PM PDT (6h8min duration)

Authority data is unavailable

This incident has been resolved.

2 updates