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Incident history

Feb 2023 - Apr 2023

April 2023

Apr 26

9:49 AM PDT - 2:02 PM PDT (4h13min duration)

Onboard : Reports from brokers not receiving email confirmations

This incident has been resolved.

3 updates
Apr 20

2:54 PM PDT - Apr 21 8:43 AM PDT (17h49min duration)

Security Incident

This incident has been resolved.

3 updates
Apr 19

8:39 AM PDT - 11:46 AM PDT (3h7min duration)

Customers are having issues logging in

This incident has been resolved.

2 updates
Apr 17

12:40 AM PDT - 1:04 AM PDT (23min duration)

Issues is with Trucker API Web

This incident has been resolved.

3 updates
Apr 14

11:15 AM PDT - 12:01 PM PDT (46min duration)

Keypoint is currently down

This incident has been resolved.

2 updates
Apr 12

1:14 PM PDT - 4:24 PM PDT (3h10min duration)

RateView multi-lane files not being downloaded

This low-severity incident has been resolved with minimal customer impact.

2 updates
Apr 05

3:07 PM PDT - Apr 6 3:56 PM PDT (1d49min duration)

CSB WSA response times are elevated

This incident has been resolved.

4 updates
Apr 01

1:41 AM PDT - 2:09 AM PDT (28min duration)

Freight Posting Service - many pods show 503

This incident has been resolved.

3 updates

March 2023

Mar 31

11:28 AM PDT - 2:36 PM PDT (3h7min duration)

Age in search results is not updating in real time on

This incident has been resolved.

3 updates
Mar 29

3:18 PM PDT - Apr 18 9:45 PM PDT (20d6h27min duration)

mobilepush (legacy) service is not sending push notifications to users of dat-one-mobile

This incident has been resolved.

3 updates
Mar 29

11:10 AM PDT - 11:26 AM PDT (16min duration)

Directory (Classic) is down

This incident has been resolved.

2 updates
Mar 27

7:28 AM PDT - Apr 19 6:56 PM PDT (23d11h28min duration)

Access to our Keypoint anywhere environment in AWS

This incident has been resolved.

4 updates
Mar 21

9:40 AM PDT - 10:19 AM PDT (38min duration)

Reports of integrated customers receiving periodic 401 errors in the posting system

This incident has been resolved.

4 updates
Mar 15

10:01 AM PDT - Mar 16 8:03 AM PDT (22h2min duration)

Some requests to the Mobile BFF are resulting in 504 and 503 errors

This incident has been resolved.

2 updates
Mar 15

8:48 AM PDT - Mar 23 1:53 AM PDT (7d17h5min duration)

Data Science Ratecast Jobs Failed 3-15-2023

This incident has been resolved.

5 updates
Mar 14

7:40 AM PDT - 10:29 AM PDT (2h48min duration)

Some Keypoint customers are not able to import carriers or access carrier records

This incident has been resolved.

4 updates
Mar 13

7:13 PM PDT - Mar 23 1:51 AM PDT (9d6h38min duration)

BIS configuration issue

This incident has been resolved.

3 updates
Mar 13

8:42 AM PDT - 3:01 PM PDT (6h19min duration)

MCI] - Market Maps Service Ping Test Monitor: [MCI] - Market Maps Service Ping Test Condition

AAR scheduled for Thursday, March 16 · 12:00 – 12:30pm

4 updates
Mar 13

6:49 AM PDT - 7:24 AM PDT (36min duration)

Reactivations are not flowing to CSR Pages

This incident has been resolved.

2 updates
Mar 13

6:35 AM PDT - 3:33 PM PDT (8h58min duration)

Performance issues in DAT One Web and mobile app

Incident is resolved, AAR to follow

3 updates
Mar 11

10:39 AM PST - Mar 20 6:21 AM PDT (8d18h42min duration)

TQL Incident

This incident has been resolved.

5 updates
Mar 09

6:21 AM PST - Mar 13 4:44 AM PDT (3d21h23min duration)

Freight Matching apps affected by Hyperbus failure

This incident has been resolved.

2 updates
Mar 07

7:11 AM PST - 9:52 AM PST (2h41min duration)

We are receiving reports of slowness in DAT One Web

This incident has been resolved.

3 updates
Mar 06

7:56 AM PST - 10:21 AM PST (2h25min duration)

Geoservice is Unavailable

This incident has been resolved.

3 updates
Mar 06

7:21 AM PST - Mar 23 7:37 AM PDT (16d23h16min duration)

Load postings are not showing pickup/dropoff times in DAT One Web

This incident has been resolved.

2 updates
Mar 06

5:05 AM PST - Mar 7 9:53 AM PST (1d4h49min duration)

Reports of services not flowing from Salesforce

This incident has been resolved.

4 updates
Mar 03

1:59 PM PST - Mar 27 12:06 AM PDT (23d9h8min duration)

Some Postings Are Not Showing on the Load Board

This incident has been resolved.

2 updates

February 2023

Feb 28

12:52 PM PST - 1:14 PM PST (21min duration)

We are seeing issues getting auth tokens

This incident has been resolved.

4 updates
Feb 28

8:55 AM PST - Mar 3 12:26 PM PST (3d3h31min duration)

CSB Lost All Incoming Traffic

This incident has been resolved.

3 updates
Feb 28

7:08 AM PST - 7:36 AM PST (27min duration)

Users are not receiving emails from the rates server (pdxmail01)

This incident has been resolved.

4 updates
Feb 28

6:31 AM PST - 7:21 AM PST (50min duration)

Brokers are unable to request Insurance for Carriers in Carrier Watch

This incident has been resolved.

4 updates
Feb 27

1:05 PM PST - 1:30 PM PST (24min duration)

DAT One Login Loop/Onboard/CST

Issue is RESOLVED, AAR to follow

3 updates
Feb 24

2:59 PM PST - 4:20 PM PST (1h22min duration)

System Wide Impacts from Cloud Flare and Auth0 IP blocking

Issue resolved, AAR to follow

3 updates
Feb 23

11:06 AM PST - Feb 27 5:15 PM PST (4d6h9min duration)

Yahoo "No-Reply" email issues

SendGrid issues have been resolved, so emails from Auth0 password resets should be working across all email domains.

Emails to Microsoft Domains from CSB products (such as Onboard, CarrierWatch, etc) are still failing to send. Microsoft support has implemented a fix and anticipates 24-48 hours needed for their fix to replicate to all their mail servers.

3 updates
Feb 22

5:53 AM PST - Feb 27 5:21 PM PST (5d11h27min duration)

Blank screen in RateView

Incident RESOLVED, AAR to follow

2 updates
Feb 21

5:46 AM PST - 6:52 AM PST (1h6min duration)

"Action needed" message is still seen after password change.

Notes: banner messaging in both Power and RateView have been taken down.

3 updates
Feb 17

2:23 PM PST - Jul 18 1:02 PM PDT (150d21h40min duration)

Security Issues Reported

This incident has been resolved.

2 updates
Feb 16

5:22 AM PST - 11:44 AM PST (6h21min duration)

Customers are experiencing performance issues while accessing DAT One Web

No additional issues have been reported. NOC will continue to monitor.

3 updates
Feb 14

1:43 PM PST - Feb 15 8:53 AM PST (19h10min duration)

Four High Security Detections

There have been no additional alerts. AAR to be scheduled, date and time TBA.

3 updates
Feb 14

6:18 AM PST - Mar 23 2:20 AM PDT (36d19h2min duration)

Emails not being received from OnBoard after a carrier signs a broker contract.

This incident has been resolved.

5 updates
Feb 10

5:43 AM PST - 5:45 PM PST (12h2min duration)

MCI Data for a prior day is missing

No additional issues have been reported.

3 updates
Feb 09

5:14 AM PST - 6:44 AM PST (1h30min duration)

Unable to login to DAT One Web while on office network

This incident has been resolved.

3 updates
Feb 08

1:53 PM PST - 2:33 PM PST (40min duration)

Trucker API is logging a large number > 1k message:ETIMEDOUT Logs when trying to connect to the CSB.

This incident has been resolved.

2 updates
Feb 08

8:59 AM PST - 12:27 PM PST (3h28min duration)

Reports of demo users being able to login through DAT Onboard as a Broker with admin rights.

This incident has been resolved.

3 updates
Feb 07

5:43 AM PST - Feb 21 7:11 AM PST (14d1h28min duration)

DAT One Web is unable to load

This incident has been resolved.

3 updates
Feb 05

2:08 PM PST - 3:17 PM PST (1h9min duration)

RateCast: Customer reporting API and UI errors

This incident has been resolved.

3 updates
Feb 03

4:28 AM PST - 5:19 AM PST (51min duration)

Location tracking service has lost the access to the database.

Location tracking service has lost the access to the database after the recent RDS from the AWS and restarting the DB instance has fixed the issue.

3 updates