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Incident history

Nov 2022 - Jan 2023

January 2023

Jan 31

5:58 AM PST - 6:22 AM PST (23min duration)

CarrierWatch not working properly

This incident has been resolved.

3 updates
Jan 30

4:08 AM PST - 5:05 AM PST (57min duration)

Users experiencing a loop while trying to login to Onboard.

This incident has been resolved.

3 updates
Jan 26

7:00 AM PST - 12:25 PM PST (5h26min duration)

Report of Dice not receiving certificates

This incident has been resolved.

3 updates
Jan 25

5:12 AM PST - 7:01 AM PST (1h48min duration)

Springfield office employees are not able to connect to the network

This incident has been resolved.

4 updates
Jan 24

11:38 AM PST - 1:23 PM PST (1h45min duration)

Fraudulent loads are being posted

This incident has been resolved.

5 updates
Jan 21

6:48 PM PST - 7:05 PM PST (17min duration)

RateView Down

This incident has been resolved.

2 updates
Jan 21

9:57 AM PST - 10:08 AM PST (11min duration)

ETL Server disc space critically low

This incident has been resolved.

2 updates
Jan 20

6:24 AM PST - Feb 21 7:18 AM PST (32d54min duration)

ETL Server has stopped processing jobs in snowflake

This incident has been resolved.

2 updates
Jan 13

9:32 AM PST - 5:20 PM PST (7h48min duration)

Freight-posting-service was published public to the npm repo

This incident has been resolved, AAR to follow.

3 updates
Jan 12

11:06 AM PST - 11:39 AM PST (33min duration)

Problem with RateView not working as expected

This incident has been resolved.

3 updates
Jan 12

9:19 AM PST - 3:20 PM PST (6h1min duration)

DAT One for Android users may not see their Private Network matches

Fixes implemented, no additional issues noted

2 updates
Jan 12

6:16 AM PST - 6:23 PM PST (12h7min duration)

Customers not able to access CarrierWatch through the site

This incident has been resolved.

2 updates
Jan 09

11:48 AM PST - Jan 30 7:35 AM PST (20d19h47min duration)

Reports of problems while doing search in IOS devices for DAT One Mobile

This incident has been resolved.

2 updates
Jan 05

3:59 PM PST - 6:12 PM PST (2h13min duration)

(AWS - FM K8s cluster at least) network problems beginning at ~ 3:43 PM today

AWS reports issue/outage has cleared. No additional problems reported or observed.

2 updates
Jan 03

12:15 PM PST - 2:50 PM PST (2h36min duration)

Some customers are unable to see Workgroup shipments in D1 web

This incident has been resolved.

2 updates
Jan 03

5:57 AM PST - 7:24 AM PST (1h27min duration)

Major outage with NICE affecting our phone Lines

This incident has been resolved.

2 updates

December 2022

Dec 23

5:11 AM PST - 5:52 AM PST (41min duration)

Issues with order processing

This incident has been resolved.

3 updates
Dec 19

5:01 AM PST - Dec 20 4:14 AM PST (23h13min duration)

No option to reactivate service through account portal

This incident has been resolved.

2 updates
Dec 10

11:00 AM PST - 11:00 AM PST (0min duration)

Gmail password resets and other emails are not being received.

This incident has been resolved.

1 update
Dec 10

7:35 AM PST - 11:00 AM PST (3h26min duration)

Gmail password resets and other emails are not being received.

This incident has been resolved.

2 updates
Dec 09

4:27 PM PST - 4:27 PM PST (0min duration)

Reps unable to amend in SF

This incident has been resolved.

1 update
Dec 09

3:40 PM PST - 4:26 PM PST (46min duration)

Reps unable to amend in SF

This incident has been resolved.

2 updates
Dec 09

3:09 PM PST - 4:26 PM PST (1h18min duration)

Reps unable to amend in SF

This incident has been resolved.

3 updates
Dec 09

1:17 PM PST - 1:17 PM PST (0min duration)

DRIL INCIDENT (LAST ONE)

This incident has been resolved.

1 update
Dec 09

1:16 PM PST - 4:21 PM PST (3h5min duration)

DRIL INCIDENT (LAST ONE)

This incident has been resolved.

2 updates
Dec 09

1:14 PM PST - 4:21 PM PST (3h7min duration)

DRIL INCIDENT (LAST ONE)

This incident has been resolved.

2 updates
Dec 09

12:28 PM PST - 12:57 PM PST (29min duration)

THIS IS A DRILL---UPDATES TO XMATTERS NOTIFICATIONS-

This incident has been resolved.

2 updates
Dec 07

11:45 AM PST - 11:50 AM PST (6min duration)

csb-postings-marketmaps: lambda-consumer-invocations-low

This incident has been resolved.

2 updates
Dec 07

8:13 AM PST - 2:25 PM PST (6h12min duration)

THIS IS A DRILL---UPDATES TO XMATTERS NOTIFICATIONS---

This incident has been resolved.

2 updates
Dec 05

4:50 PM PST - Dec 6 5:14 PM PST (1d24min duration)

Load/Truck Data Stopped Flowing to Kinesis

Fix is in place, incident resolved.

3 updates
Dec 05

3:29 PM PST - Dec 6 5:57 AM PST (14h29min duration)

SSU Paused due to Salesforce incident #ID10434

This incident has been resolved.

2 updates
Dec 05

1:12 PM PST - Dec 6 6:24 AM PST (17h12min duration)

DRILL-NOC TESTING XMATTERS

This incident has been resolved.

2 updates
Dec 05

7:14 AM PST - 7:21 AM PST (7min duration)

Directory (Classic) is currently unreachable

This incident has been resolved.

2 updates
Dec 05

6:31 AM PST - 9:45 AM PST (3h14min duration)

Issues with self service.

This incident has been resolved.

4 updates
Dec 04

9:12 AM PST - 9:59 AM PST (47min duration)

Can't Login to RateView

This incident has been resolved.

2 updates
Dec 02
4 updates

November 2022

Nov 30

6:48 AM PST - 7:27 AM PST (39min duration)

Reports of several TMS partners being unable to use their integrations as expected

This incident has been resolved.

3 updates
Nov 22

8:54 AM PST - Nov 23 4:45 AM PST (19h51min duration)

Problems while posting a truck through DAT Power

This incident has been resolved.

2 updates
Nov 21

6:30 AM PST - 11:26 AM PST (4h56min duration)

Abnormal traffic in both of our AWS gateway on their management interfaces reaching their bandwidth limits

This incident has been resolved.

3 updates
Nov 17

6:07 AM PST - 7:11 AM PST (1h4min duration)

Unable to view Ratecast Data

This incident has been resolved.

3 updates
Nov 16

10:16 AM PST - Nov 17 11:24 AM PST (1d1h9min duration)

Phone verification is not working

Fix has been implemented, incident resolved AAR to follow.

3 updates
Nov 16

6:19 AM PST - 7:01 AM PST (42min duration)

Customers are facing login loop issue across all DAT products

This incident has been resolved.

2 updates
Nov 16

6:03 AM PST - 6:26 AM PST (24min duration)

Problems receiving insurance certificates in DICE.

This incident has been resolved.

2 updates
Nov 14

6:51 AM PST - Nov 15 9:12 AM PST (1d2h20min duration)

Offers Service is not sending negotiations updates to S3

This incident has been resolved.

3 updates
Nov 11

9:03 AM PST - 10:05 AM PST (1h2min duration)

Onboard is down

This incident has been resolved.

2 updates
Nov 10

7:53 AM PST - 9:59 AM PST (2h6min duration)

MCI data for prior day is missing

This incident has been resolved.

4 updates
Nov 07

7:56 AM PST - 12:45 PM PST (4h48min duration)

Power lost redundancy for some hardware on stack B (again)

This incident has been resolved.

3 updates
Nov 06

6:01 AM PST - 5:40 PM PST (11h39min duration)

Search issues in DAT One

CAB-3894 has been implemented - SV3 Hotfix to fix date issue after daylight savings INC-443

4 updates
Nov 05

11:05 AM PDT - 12:35 PM PDT (1h30min duration)

Issues with Directory/CarrierWatch

This incident has been resolved.

4 updates
Nov 04

8:52 AM PDT - 9:42 AM PDT (50min duration)

Power lost redundancy for some hardware on stack B

This incident has been resolved.

3 updates
Nov 02

9:55 AM PDT - 11:13 AM PDT (1h17min duration)

Rate limiting for customers

This incident has been resolved.

4 updates