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Incident history

Aug 2022 - Oct 2022

October 2022

Oct 30

8:10 PM PDT - 10:59 PM PDT (2h49min duration)

Malicious activity detected on Keypoint servers

This incident has been resolved.

3 updates
Oct 28

11:41 AM PDT - 11:59 AM PDT (18min duration)

Rateview errors

This incident has been resolved.

3 updates
Oct 27

11:05 AM PDT - 8:24 PM PDT (9h19min duration)

One Web BFF pods are restarting, causing some requests to fail

This incident has been resolved.

3 updates
Oct 27

6:49 AM PDT - 9:27 AM PDT (2h38min duration)

Unable to access Salesforce

This incident has been resolved.

3 updates
Oct 26

12:13 PM PDT - Oct 27 8:31 AM PDT (20h18min duration)

Emails are not being received for multiple inboxes

This incident has been resolved.

4 updates
Oct 25

1:14 PM PDT - Oct 26 6:22 AM PDT (17h7min duration)

Multiple issues with OCR - Customer facing

This incident has been resolved.

3 updates
Oct 24

11:44 AM PDT - 4:16 PM PDT (4h32min duration)

CSB connection issues

The issue has been resolved, AAR to follow

3 updates
Oct 24

6:01 AM PDT - 11:04 AM PDT (5h3min duration)

Reports of some issues/delays with customers being able to reactivate themselves online

This incident has been resolved.

3 updates
Oct 18

10:31 AM PDT - 2:37 PM PDT (4h6min duration)

Service Account JWTs sometimes cannot be validated

This incident has been resolved.

2 updates
Oct 17

6:49 AM PDT - 9:40 AM PDT (2h51min duration)

Notifications have high latency in One-Web

This incident has been resolved.

3 updates
Oct 12

10:31 AM PDT - Oct 13 5:37 PM PDT (1d7h5min duration)

Searches with Factorable or Assurance filter return 0 results when >0 results are expected

This incident has been resolved.

6 updates
Oct 11

9:49 PM PDT - Oct 17 2:22 AM PDT (5d4h34min duration)

Broker Cannot View Their Shipment Details in One Web

This incident has been resolved.

3 updates
Oct 11

11:09 AM PDT - 9:39 PM PDT (10h29min duration)

Factoring link not working for company's products [https://power.dat.com/search/loads]

This incident has been resolved.

3 updates
Oct 04

12:32 PM PDT - Oct 5 9:13 AM PDT (20h42min duration)

Login Loop issue

No additional issues, AAR meeting to follow

4 updates
Oct 04

11:37 AM PDT - 3:37 PM PDT (4h duration)

DAT One Web - in mobile view, cannot submit shipment and truck posting forms

This incident has been resolved.

4 updates
Oct 03

7:23 AM PDT - 10:21 AM PDT (2h59min duration)

Problems with account.dat.com and self service

This incident has been resolved.

3 updates
Oct 02

7:00 AM PDT - 8:38 AM PDT (1h38min duration)

Issue with communicating Salesforce changes to CSB pages

This incident has been resolved.

3 updates

September 2022

Sep 30

7:52 AM PDT - 9:26 AM PDT (1h34min duration)

Problems with ONE Web

This incident has been resolved.

7 updates
Sep 29

6:44 AM PDT - 10:21 AM PDT (3h36min duration)

504 Gateway error while accessing OnBoard

This incident has been resolved.

2 updates
Sep 28

11:29 AM PDT - 6:00 PM PDT (6h31min duration)

'Worklist Items' are disappearing

This incident has been resolved.

3 updates
Sep 23

9:08 AM PDT - 9:51 AM PDT (43min duration)

Increased Vault usage leading to infrastructure instability

This incident has been resolved.

2 updates
Sep 22

9:06 PM PDT - 9:34 PM PDT (28min duration)

CAB-3472 caused small outage while certificates are being generated

This incident has been resolved.

2 updates
Sep 15

9:37 AM PDT - 11:20 AM PDT (1h43min duration)

Beaverton Offices, problems with the WiFi

This incident has been resolved.

4 updates
Sep 14

8:03 PM PDT - 8:47 PM PDT (44min duration)

Some Error while posting private SSL errors in various API calls across our endpoints

The issue was with the dat.com zone in Cloudflare was having problems for SSL certificates and after resetting the weighting for Cloudflare traffic to 0% the errors disappeared.

4 updates
Sep 12

6:17 AM PDT - 7:48 AM PDT (1h31min duration)

Customers are not able to post via SOAP error-SSL certificate expired

This incident has been resolved.

3 updates
Sep 12

1:38 AM PDT - 3:16 AM PDT (1h38min duration)

All DAT Products are Temporarily unavailable

Direct connect outage, due to AWS planned maintenance, caused all products to lose connection to the CSB.

6 updates
Sep 09

8:44 AM PDT - 2:17 PM PDT (5h33min duration)

FTP posts are not unposting

This incident has been resolved.

2 updates
Sep 08

6:19 AM PDT - 3:05 PM PDT (8h47min duration)

DAT One screen is stuck loading

This incident has been resolved.

3 updates
Sep 07

5:44 AM PDT - 6:55 AM PDT (1h11min duration)

Customers reporting issues with the Rate Tool in DAT Power

This incident has been resolved.

4 updates
Sep 07

5:23 AM PDT - 9:12 AM PDT (3h49min duration)

Several customers reporting issues from the account portal

This incident has been resolved.

3 updates
Sep 06

11:58 AM PDT - Sep 9 12:31 PM PDT (3d33min duration)

RV not allowing users with Lane credits to submit multiLane downloads

Issues resolved, received confirmation from the customer.

6 updates
Sep 06

6:48 AM PDT - 11:19 AM PDT (4h31min duration)

Problems with CSB

This incident has been resolved.

6 updates
Sep 02

1:44 PM PDT - 3:09 PM PDT (1h25min duration)

FTP Server is inaccessible

This incident has been resolved.

3 updates
Sep 02

9:07 AM PDT - 9:32 AM PDT (25min duration)

Search issues with DAT One Web

This incident has been resolved.

3 updates

August 2022

Aug 30

12:44 PM PDT - 1:39 PM PDT (55min duration)

Truck Posting System returning 504 errors - Ambassador

This incident has been resolved.

3 updates
Aug 29

7:35 AM PDT - 9:11 AM PDT (1h35min duration)

Intermittent problems with DAT One Search

This incident has been resolved.

3 updates
Aug 26

7:00 PM PDT - 10:08 PM PDT (3h9min duration)

System Maintenance

The scheduled maintenance has been completed.

3 updates
Aug 23

6:29 AM PDT - 1:29 PM PDT (6h59min duration)

Ratecast missing data for today

Resolved, no additional issues reported.

2 updates
Aug 19

12:05 PM PDT - Sep 7 9:13 AM PDT (18d21h8min duration)

Self-Service Seat Increase is temporarily unavailable

This incident has been resolved.

2 updates
Aug 19

4:15 AM PDT - 9:39 AM PDT (5h24min duration)

There was an issue with the prod job of MCI this morning,

This incident has been resolved.

4 updates
Aug 17

9:50 AM PDT - 1:58 PM PDT (4h9min duration)

Issues( timeout ) loading DAT One web request

This incident has been resolved.

3 updates
Aug 17

6:11 AM PDT - Aug 18 4:57 PM PDT (1d10h46min duration)

users are getting error while login to DAT Power as Someone else logged in with another device.

Resolved, solution implemented

3 updates
Aug 16

3:32 PM PDT - Aug 18 4:53 PM PDT (2d1h21min duration)

K8s pods are in a bad state after recent change

Resolved, AAR to follow

3 updates
Aug 16

12:02 PM PDT - 2:11 PM PDT (2h9min duration)

Issues with Nice, specifically calls not making it through and getting dropped.

This incident has been resolved.

3 updates
Aug 16

11:20 AM PDT - 4:36 PM PDT (5h15min duration)

DOE Fuel Service High Error Rate

Resolved, no additional issues.

4 updates
Aug 16

9:03 AM PDT - 12:17 PM PDT (3h14min duration)

Searches disappearing after refreshing the browser for Power and DAT One

This incident has been resolved.

3 updates
Aug 15

8:00 AM PDT - 12:45 PM PDT (4h46min duration)

Problems while running searches on DAT One Web

This incident has been resolved.

4 updates
Aug 12

1:50 AM PDT - 3:53 AM PDT (2h4min duration)

Unable to search or post in TruckersEdge/Express or One Web due to upstream performance issues

This incident has been resolved.

5 updates
Aug 11

3:32 AM PDT - 3:50 AM PDT (17min duration)

Test 1

This incident has been resolved.

2 updates
Aug 10

5:32 PM PDT - Aug 11 5:59 PM PDT (1d27min duration)

Inability to reactivate through DAT.com

This incident has been resolved.

3 updates
Aug 10

8:58 AM PDT - 10:40 AM PDT (1h42min duration)

Problem receiving alarms from Power and TE

Issue is resolved
Team will investigate further it seems related tohilcsbkafka02-a

3 updates
Aug 09

6:00 PM PDT - 8:06 PM PDT (2h6min duration)

Full release of the CSB into production

Maintenance, updates and testing are complete.

3 updates
Aug 09

9:03 AM PDT - 12:21 PM PDT (3h18min duration)

Problems while attempting to access market conditions through DAT Power

This incident has been resolved.

2 updates
Aug 08

10:10 AM PDT - 11:20 AM PDT (1h10min duration)

When a phone number is updated in CSR it does not reflect on the Load Board side

This incident has been resolved.

2 updates
Aug 07

7:14 AM PDT - Aug 8 9:10 PM PDT (1d13h56min duration)

Data Warehouse ETL Task FAILED

Since the Incident status is resolved, changing this message status as well to resolved

3 updates
Aug 05

7:06 AM PDT - Aug 7 8:06 AM PDT (2d1h1min duration)

Keypoint experiencing some services being down

This incident has been resolved.

5 updates
Aug 04

6:35 AM PDT - 7:49 AM PDT (1h14min duration)

Users Unable to Post Loads through DAT One

When a feature flag one_api_shipment_form is "ON" postings get created via One API and everything is up and running

3 updates
Aug 03

6:22 AM PDT - 11:59 AM PDT (5h37min duration)

Reports on customer having a blank page while doing search/post on Power

This incident has been resolved.

4 updates
Aug 01

2:21 PM PDT - 2:38 PM PDT (17min duration)

Some origin/destinations are coming back invalid

This incident has been resolved.

3 updates
Aug 01

10:28 AM PDT - 1:01 PM PDT (2h33min duration)

Issues with Rateview

No additional reports of issues with Rateview

4 updates
Aug 01

5:35 AM PDT - 6:56 AM PDT (1h21min duration)

Unable to login to CSR

This incident has been resolved.

3 updates