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Aug 3, 2022 6:22 AM PDT

Reports on customer having a blank page while doing search/post on Power

Updates

  • Aug 3, 2022 11:59 AM PDT

    This incident has been resolved.

    Resolved
  • Aug 3, 2022 6:51 AM PDT (5 hours and 7 minutes earlier)

    Summary:
    Severity = 5
    Issue:
    Some customers that have installed the duckduckgo browser extension have seen issues where the Power website was not loading information on the search pages
    Support has confirmed that users reporting the issue no longer see it after the following conditions:
    Allowing the power.dat.com domain
    Disabling the extension
    Uninstalling the browser
    We will monitor this for the next hour to make sure we don’t have any application or backend issues

    Monitoring
  • Aug 3, 2022 6:47 AM PDT (4 minutes earlier)

    A fix has been implemented and we are monitoring the results.

    Monitoring
  • Aug 3, 2022 6:22 AM PDT (25 minutes earlier)

    INC-374

    Investigating