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Incident history

Nov 2021 - Jan 2022

January 2022

Jan 31

7:40 AM PST - Feb 1 12:23 PM PST (1d4h43min duration)

Not able to update/add new CC on file

This incident has been resolved.

2 updates
Jan 28

11:14 AM PST - Feb 18 10:04 AM PST (20d22h50min duration)

Trucker API pods restarting periodically

I found this old incident that was already closed in XMatters by Josh Ludahl.

2 updates
Jan 27

4:18 PM PST - Feb 18 10:00 AM PST (21d17h42min duration)

mobile-bff pods restarting frequently

I found this old event open ,and decided to closed it as It was resolved by Kevin Lovelad 10 minutes after being opened

2 updates
Jan 27

2:07 PM PST - 2:53 PM PST (46min duration)

Creating searches is very slow or stopped entirely

This incident has been resolved.

4 updates
Jan 27

5:46 AM PST - 10:15 AM PST (4h29min duration)

DAT One iOS push notifications are not working

This incident has been resolved.

2 updates
Jan 26

7:00 PM PST - 11:00 PM PST (4h duration)

Power and Rateview update

The scheduled maintenance has been completed.

4 updates
Jan 26

7:00 PM PST - 8:00 PM PST (1h duration)

Switch to Transit Gateway

Operations will be implementing a Transit Gateway to implement connectivity to us-east-2. This will affect on-prem to AWS connectivity momentarily.
See https://transcore.jira.com/browse/CAB-2582 for more details

4 updates
Jan 26

4:00 PM PST - Jan 27 5:42 AM PST (13h42min duration)

DAT One iOS push notifications are not working

This incident has been resolved.

2 updates
Jan 25

2:11 PM PST - Jan 27 5:41 AM PST (1d15h31min duration)

Ansonia credit data was not received

This incident has been resolved.

2 updates
Jan 25

9:07 AM PST - Jan 27 5:41 AM PST (1d20h34min duration)

Power Notifications Slow to Refresh

This incident has been resolved.

3 updates
Jan 24

12:15 PM PST - 4:30 PM PST (4h16min duration)

A small portion of notifications are not being delivered

This incident has been resolved.

4 updates
Jan 21

6:00 PM PST - 6:30 PM PST (30min duration)

RateView Maintenance

The scheduled maintenance has been completed.

4 updates
Jan 21

1:20 PM PST - 7:31 PM PST (6h11min duration)

Fuel Surcharge Not Accurate for Short Haul Trips

This incident has been resolved.

4 updates
Jan 21

7:10 AM PST - 8:23 AM PST (1h14min duration)

Legacy Freight Matcher has stopped processing requests

This incident has been resolved.

3 updates
Jan 19

11:56 AM PST - Jan 20 10:07 PM PST (1d10h10min duration)

MCI Missing Posted Loads

This incident has been resolved.

4 updates
Jan 18

9:30 AM PST - Jan 19 8:36 AM PST (23h7min duration)

FTP customers seeing duplicate loads

This incident has been resolved.

3 updates
Jan 17

8:56 AM PST - Jan 24 4:30 PM PST (7d7h34min duration)

Assuresign - Contracts won't complete

This incident has been resolved.

2 updates
Jan 14

6:40 AM PST - 10:26 AM PST (3h47min duration)

403 forbidden error when accessing the load boards

This incident has been resolved.

4 updates
Jan 13

6:00 PM PST - 9:00 PM PST (3h duration)

CSB Update

The scheduled maintenance has been completed.

4 updates
Jan 13

7:35 AM PST - 9:03 PM PST (13h28min duration)

NICE - Dashboards not loading

This incident has been resolved.

2 updates
Jan 10

6:10 AM PST - 11:49 AM PST (5h38min duration)

CSB Slow to load

This incident has been resolved.

3 updates
Jan 10

2:18 AM PST - 3:19 AM PST (1h1min duration)

Connection issues between AWS and CoLo

This incident has been resolved.

3 updates
Jan 07

1:30 PM PST - Jan 11 9:09 AM PST (3d19h39min duration)

MCI Missing Data

This incident has been resolved.

4 updates
Jan 06

7:44 AM PST - 8:35 AM PST (51min duration)

FMCS has deadlocked

This incident has been resolved.

6 updates
Jan 05

6:45 AM PST - 9:06 AM PST (2h21min duration)

MCI Missing Some Prior Business Day Data

This incident has been resolved.

3 updates
Jan 05

6:00 AM PST - 6:00 AM PST (0min duration)

MCI Missing Some Prior Business day Data

This incident has been resolved.

2 updates
Jan 04

12:08 PM PST - 5:14 PM PST (5h6min duration)

MCI Missing Data

This incident has been resolved.

3 updates
Jan 01

8:59 AM PST - 9:59 AM PST (1h duration)

Issues with CSB, including retrieving rates and API (per Landstar and TQL)

This incident has been resolved.

2 updates

December 2021

Dec 30

11:04 AM PST - 12:35 PM PST (1h31min duration)

DAT One Mobile is unable to display in-app outage notifications

This incident has been resolved.

2 updates
Dec 28

7:04 AM PST - 7:52 AM PST (48min duration)

CSB poor performance due to backed up WSA threads.

The service has been restored.

2 updates
Dec 23

9:24 AM PST - 12:35 PM PST (3h11min duration)

CSB Legacy FM CSB Deadlocking Threads

This incident has been resolved.

2 updates
Dec 23

8:26 AM PST - 12:35 PM PST (4h9min duration)

Directory Search Missing Information

This incident has been resolved.

2 updates
Dec 20

4:45 AM PST - 5:56 AM PST (1h12min duration)

CSB is seeing slow DBA calls

This incident has been resolved.

3 updates
Dec 16

6:00 PM PST - 9:00 PM PST (3h duration)

CSB Network Update

The scheduled maintenance has been completed.

4 updates
Dec 16

12:47 PM PST - 1:54 PM PST (1h7min duration)

Auth0 Slow Response Times

This incident has been resolved.

2 updates
Dec 15

7:39 AM PST - 8:14 AM PST (35min duration)

INC-160

This incident has been resolved.

2 updates
Dec 07

9:36 AM PST - Dec 8 8:48 AM PST (23h12min duration)

Shelf Is Down

This incident has been resolved.

3 updates
Dec 02

10:25 AM PST - 10:58 AM PST (33min duration)

Slow responses in all products,.

Team is working to come up with other monitoring paths.

5 updates

November 2021

Nov 29

6:05 AM PST - 8:18 AM PST (2h13min duration)

Power in a poor state

This incident has been resolved.

2 updates
Nov 28

7:53 AM PST - Nov 29 8:19 AM PST (1d26min duration)

Errors/Slowness with Power and CSR Pages

This incident has been resolved.

3 updates
Nov 23

7:48 AM PST - Nov 29 8:19 AM PST (6d31min duration)

Reactivate not available for some accounts in self-service.

This incident has been resolved.

2 updates
Nov 23

7:08 AM PST - Nov 29 8:18 AM PST (6d1h10min duration)

Power sync event consumers are falling behind

This incident has been resolved.

2 updates
Nov 17

12:03 PM PST - 1:00 PM PST (57min duration)

Timeouts on Live Rate Request

This incident has been resolved.

2 updates
Nov 17

9:09 AM PST - 9:54 AM PST (45min duration)

NICE inContact calls not going to agents

This incident has been resolved.

2 updates
Nov 17

6:39 AM PST - 9:54 AM PST (3h15min duration)

Error when trying to create a new registrant in CW ADMIN

This incident has been resolved.

2 updates
Nov 16

6:00 PM PST - 8:00 PM PST (2h duration)

CSB Update

The scheduled maintenance has been completed.

4 updates
Nov 16

10:21 AM PST - 10:22 AM PST (1min duration)

Research Network Outages

This incident has been resolved.

2 updates
Nov 15

7:28 AM PST - 10:10 PM PST (14h42min duration)

Slow responses in products

This incident has been resolved.

3 updates
Nov 11

4:16 PM PST - 4:37 PM PST (21min duration)

Zabbix-xMatters isn't working

This incident has been resolved.

2 updates
Nov 09

5:19 AM PST - 8:33 AM PST (3h14min duration)

Reactivations & Bill pay

This incident has been resolved.

2 updates
Nov 08

11:39 AM PST - Nov 10 2:08 PM PST (2d2h30min duration)

Power Timeouts

This incident has been resolved.

5 updates
Nov 04

5:49 AM PDT - 8:54 AM PDT (3h6min duration)

MCI Data appears light.

This incident has been resolved.

3 updates
Nov 03

6:00 PM PDT - 8:00 PM PDT (2h duration)

Direct Connect Update

The scheduled maintenance has been completed.

4 updates
Nov 02

1:24 PM PDT - Nov 3 1:42 PM PDT (1d18min duration)

Snowflake Ingestion Failure

This incident has been resolved.

3 updates
Nov 02

7:16 AM PDT - 12:43 PM PDT (5h27min duration)

CSB is experiencing heavy load and slow response

This incident has been resolved.

3 updates
Nov 01

8:44 PM PDT - 9:39 PM PDT (56min duration)

account-sf-account-consumer in prod-identity-prod in CrashLoopBackOff Due to OOMKilled

Engineering has resolved this issue.

2 updates