12:33 PM PDT - 1:52 PM PDT (1h19min duration)
This incident has been resolved.
6:48 AM PDT - May 11 6:43 AM PDT (11d23h55min duration)
Bad request error message in Power/Rateview
Caleb Chenoweth : "We got the JIRA tickets setup for the follow on tasks to fix this issue in the apps:
- https://transcore.jira.com/browse/RV-4497
- https://transcore.jira.com/browse/RV-4500
- https://transcore.jira.com/browse/WTF-678
So marking this incident as "resolved" as the work is getting planned and underway, no point in leaving this specific incident open any more. Just adds noise when looking at the list."
4:10 AM PDT - 5:43 AM PDT (1h33min duration)
Customer no able to login into Power
Notes: Power has been reverted to a previous version and is now available
11:21 AM PDT - 2:41 PM PDT (3h20min duration)
Power notifications are delayed
This incident has been resolved.
8:35 PM PDT - Apr 26 5:25 AM PDT (8h50min duration)
Prod freight apps and services are in a degraded state due to CAB-2775
This incident has been resolved.
7:58 AM PDT - Jun 1 7:55 AM PDT (37d23h57min duration)
RateView is not billing customers for multilane lookups
This incident has been resolved.
4:50 AM PDT - 11:47 AM PDT (6h57min duration)
This incident has been resolved.
2:00 PM PDT - 3:00 PM PDT (1h duration)
The scheduled maintenance has been completed.
1:02 PM PDT - 2:40 PM PDT (1h38min duration)
This incident has been resolved.
9:18 PM PDT - 11:20 PM PDT (2h2min duration)
RateView Multi-Lane cannot download results file
This incident has been resolved.
6:00 PM PDT - 9:15 PM PDT (3h15min duration)
The scheduled maintenance has been completed.
4:43 PM PDT - 11:37 PM PDT (6h54min duration)
Market Conditions Data Unavailable
This incident has been resolved.
11:24 AM PDT - 1:29 PM PDT (2h4min duration)
Onboard Products are Unavailable
This incident has been resolved.
1:11 PM PDT - 2:59 PM PDT (1h48min duration)
Nintex Assuresign Outage - Carriers are unable to sign in to nintex services to sign contracts.
This incident has been resolved.
3:35 PM PDT - Apr 18 1:58 PM PDT (2d22h23min duration)
Replicable issue with CXN & Carrierwatch
This incident has been resolved.
7:23 AM PDT - 9:51 AM PDT (2h29min duration)
Customers are not getting auto-refreshed loads in Power
This incident has been resolved.
7:30 AM PDT - 11:51 AM PDT (4h21min duration)
problems with Market conditions Index
This incident has been resolved.
2:04 PM PDT - 3:52 PM PDT (1h48min duration)
This incident has been resolved.
1:29 PM PDT - 3:51 PM PDT (2h22min duration)
This incident has been resolved.
10:22 AM PDT - 3:24 PM PDT (5h2min duration)
Power Consumers are not keeping up with alarm and sync notifications
This incident has been resolved.
5:03 PM PDT - Apr 1 8:51 AM PDT (15h48min duration)
This incident has been resolved.
7:38 AM PDT - 3:31 PM PDT (7h54min duration)
Orders are getting stuck in draft when self reactivating.
This incident has been resolved.
1:08 PM PDT - Mar 30 8:34 AM PDT (19h27min duration)
POWER - posts are not being crossed out in searches
This incident has been resolved.
11:59 AM PDT - 1:20 PM PDT (1h21min duration)
Search System failing all requests to the CSB
This incident has been resolved.
11:45 AM PDT - 1:27 PM PDT (1h43min duration)
Duplicated of INC-246, same issue
11:41 AM PDT - 1:29 PM PDT (1h48min duration)
CSB services shutdown unexpectedly
This incident has been resolved.
11:15 PM PDT - Mar 25 9:31 AM PDT (10h16min duration)
Trucker API - Rates transactions are slow alert
Resolved by Tom Orth in XMatters
2:05 PM PDT - 2:38 PM PDT (33min duration)
Check note on INC-242, they are related
2:01 PM PDT - 2:37 PM PDT (36min duration)
Discrepancies with the power load board, Pages is down
This incident has been resolved.
8:34 AM PDT - 11:43 AM PDT (3h9min duration)
Hydrator (Search v1) response times are slow for One Mobile requests
This incident has been resolved.
10:45 AM PDT - Mar 22 11:43 AM PDT (1d57min duration)
CSRs reporting can not hear anything in MAX
This incident has been resolved.
7:20 AM PDT - Mar 22 11:44 AM PDT (1d4h23min duration)
DAT One for Android users may experience crashes when viewing load details
This incident has been resolved.
3:22 PM PDT - Mar 22 11:44 AM PDT (3d20h22min duration)
cx's reporting getting a grey screen when attempting to access RV, its not redirecting to HLP
This incident has been resolved.
5:27 AM PDT - 8:18 AM PDT (2h51min duration)
Nice/MAX - Unable to accept calls/transfer
This incident has been resolved.
1:20 PM PDT - Mar 18 8:17 AM PDT (18h57min duration)
Some paid user of DAT One Mobile Android may be forced into "Free/Basic" mode
This incident has been resolved.
6:02 AM PDT - Mar 17 4:08 PM PDT (1d10h6min duration)
Cx's are getting a forced migration window
This incident has been resolved.
6:00 PM PDT - 9:00 PM PDT (3h duration)
CSB Normal release to production.
The scheduled maintenance has been completed.
2:02 PM PDT - Mar 16 6:23 AM PDT (16h21min duration)
slowness across many apps, CSB ping response times are very slow
This incident has been resolved.
7:28 AM PST - 10:35 AM PST (3h7min duration)
Power- posts are being deleted as soon as they're made
This incident has been resolved.
7:01 AM PST - Mar 8 8:14 AM PST (1d1h13min duration)
INC-231 Power alarm and sync consumers falling behind
This incident has been resolved.
7:00 AM PST - Mar 8 9:51 AM PST (1d2h51min duration)
INC-230 Visible slowness in Prod Freight cluster
This incident has been resolved.
11:33 AM PST - Mar 7 8:25 AM PST (2d20h52min duration)
This incident has been resolved.
6:00 PM PST - 9:00 PM PST (3h duration)
The scheduled maintenance has been completed.
10:32 AM PST - 10:59 AM PST (28min duration)
DAT One Mobile unable to accept or decline tracking request
Team has determined this is a known issue, documented already.
Instructions were given to customer support for them to be able to helps the clients.
5:38 AM PST - 12:19 PM PST (6h41min duration)
Ambassador service was maxed out on CPU.
This incident has been resolved.
12:38 PM PST - 3:24 PM PST (2h46min duration)
Customers are getting errors when attempting to sign up using SSU and OAS
This incident has been resolved.
12:23 PM PST - Feb 24 8:18 AM PST (19h55min duration)
Error message when trying to sign up after they enter in their CC info
This incident has been resolved.
6:27 AM PST - 12:39 PM PST (6h12min duration)
This incident has been resolved.
7:14 AM PST - 5:10 PM PST (9h56min duration)
Taken from an email from Sergey Doroshenko
........ When Power users search for Loads / Trucks - they automatically get alarms set meaning Alarm events will be published to the the CSB Hyperbus (stream) when other users post Loads / Trucks that match the search criteria, or when existing postings are updated, canceled, refreshed, unposted, or deleted. When Power group users manage loads, manage searches, or interact with search matches, then "sync" events are generated for other group members and published to the Hyperbus. The hyperbus has a designated queue for Alarm events, and a separate one for Sync events.
12:42 PM PST - Feb 18 9:56 AM PST (21h15min duration)
This incident has been resolved.
9:07 AM PST - Feb 17 5:05 AM PST (19h58min duration)
This incident has been resolved.
5:54 AM PST - Feb 15 12:43 PM PST (1d6h49min duration)
CSR Pages unreachable from office
This incident has been resolved.
6:52 AM PST - 1:54 PM PST (7h1min duration)
Abnormal traffic on the CSB causing slowness
This incident has been resolved.
12:29 PM PST - Feb 11 3:06 PM PST (1d2h37min duration)
Issue with load search results in Power getting out of order.
This incident has been resolved.
9:20 AM PST - 10:08 AM PST (47min duration)
Customers are reporting incorrect credit store and days to pay
Jeremy Branecky
Outcome is we are 'blaming Astonia' for the bad data :old-man-yells-at-ansonia: (edited)
9:58
@galena will work with @ashleyb and Rick so we are doing a better job tracking Astonia calls, so there is more visibility into how often customers are complaining about the data quality
9:59
@galena will work with Rick to communicate this incident in the next staff meeting, to share knowledge / info about how to handle it better
7:10 AM PST - Feb 8 1:44 PM PST (1d6h34min duration)
Power Notifications not keep up
This incident has been resolved.
8:33 AM PST - 10:42 AM PST (2h9min duration)
This incident has been resolved.
6:00 PM PST - 9:00 PM PST (3h duration)
Migrate tillamook and willapa to from RHEL5/6 to RHEL8 (supported OS)
The scheduled maintenance has been completed.
5:41 AM PST - 4:32 PM PST (10h51min duration)
TE customers are clicking on Trip miles the data is taking while to load
This incident has been resolved.
6:00 PM PST - 10:00 PM PST (4h duration)
The scheduled maintenance has been completed.
8:16 AM PST - 11:00 AM PST (2h45min duration)
A handful of Power users are peppering the CSB with failing login attempts
This incident has been resolved.
7:41 AM PST - Feb 18 10:06 AM PST (16d2h24min duration)
This incident has been resolved.