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Sep 2, 2021 6:28 AM PDT

Error message when trying to download the multilane output file.

Updates

  • Sep 2, 2021 12:07 PM PDT

    This incident has been resolved.

    Resolved
  • Sep 2, 2021 9:37 AM PDT (2 hours and 30 minutes earlier)

    We have implemented a fix and are monitoring for effect and stability.

    Monitoring
  • Sep 2, 2021 8:49 AM PDT (48 minutes earlier)

    Engineering has sourced the trouble and are working on a solution. ETA ~2 hours

    Identified
  • Sep 2, 2021 8:25 AM PDT (23 minutes earlier)

    We are taking down the Rateview page for emergency maintenance. We will notify once we have an ETA on restoring it.

    Investigating
  • Sep 2, 2021 6:28 AM PDT (1 hour and 56 minutes earlier)

    We are continuing to investigate this issue.

    Investigating
  • Sep 2, 2021 6:28 AM PDT (49 seconds earlier)

    Customers are getting an error message when trying to download the multilane output file in Rateview for files that were run today.
    Support is able to reproduce this issue

    Investigating