DAT Solutions Internal

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Aug 17, 2021 7:03 AM PDT

Some teams are seeing calls "stuck" in queue and cannot answer them.

Updates

  • Aug 18, 2021 9:02 AM PDT

    This incident has been resolved.

    Resolved
  • Aug 17, 2021 10:19 AM PDT (22 hours and 43 minutes earlier)

    Phone issue appears to be limited to inbound calls to the Inside Sales and Lead Qual skills/queues. Still have an open P1 ticket with NICE support, and they are currently engaging their Engineers/NOC for further eyes on the problem.

    Investigating
  • Aug 17, 2021 7:03 AM PDT (3 hours and 15 minutes earlier)

    LQ and Billing see there are calls in their queue, but cannot answer them. Engineers are aware and troubleshooting the issue with NiCE now.

    Investigating