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Jan 14, 2021 5:40 AM PST

Services not flowing to the CSR Pages

Updates

  • Jan 14, 2021 9:37 AM PST

    This incident has been resolved.

    Resolved
  • Jan 14, 2021 6:55 AM PST (2 hours and 41 minutes earlier)

    The issues are isolated to specific users and do not appear widespread. The SF team will begin resolving them when they start office hours.

    Identified
  • Jan 14, 2021 5:41 AM PST (1 hour and 13 minutes earlier)

    We are continuing to investigate this issue.

    Investigating
  • Jan 14, 2021 5:40 AM PST (1 minute earlier)

    Accounts are showing active but the billing should be on suspend. Both the Check mark and "$" for the status are green. No Contract available for reactivation.

    Accounts to review are in #customer-impact

    Investigating