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Jan 13, 2021 6:10 AM PST

Users unable to reactivate after their contract was cancelled for nonpayment

Updates

  • Jan 13, 2021 6:38 AM PST

    This issue has been linked to a bug in SF which prevents the reactivation button from being displayed. We will open items on the appropriate backlogs to ensure it is resolved.

    Resolved
  • Jan 13, 2021 6:10 AM PST (27 minutes earlier)

    Users who have overdue invoices have their contract cancelled. When they cover overdue invoices they should be able to reactivate their contract in Account. But the issue seems to be that not all users see option to reactivate after they pay for overdue invoices. So they cover the debt, but can't reactivate. We are checking if it's the UI issue on our side.

    Identified