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Dec 1, 2020 5:24 AM PST

CSB Prod A is down

Updates

  • Dec 1, 2020 6:28 AM PST

    This incident has been resolved. We will still see some impact as every customer will have to sign in again. Expect to contact for password issues and such. Likewise for first 30 or so minutes you can expect to see some logins fail as we hit the cap. This issue will resolve itself.

    Resolved
  • Dec 1, 2020 6:12 AM PST (16 minutes earlier)

    We are continuing to monitor for any further issues.

    Monitoring
  • Dec 1, 2020 6:04 AM PST (8 minutes earlier)

    We have the server back online. ETA for operations to resume is 10 minutes. We will see slowness while all users sign on so expect some delays in log in's and other services.

    Monitoring
  • Dec 1, 2020 5:38 AM PST (25 minutes earlier)

    CSB Primary server is offline, this will impact all products. Engineering is investigating now.

    Investigating
  • Dec 1, 2020 5:24 AM PST (14 minutes earlier)

    We have lost contact with our CSB host. CSB team is already online. Please join the channel mentioned in #production-issues

    Investigating