DAT Solutions Internal

Updates

• Sep 17, 2021 5:36 AM PDT

  This incident has been resolved.

  Resolved
• Sep 15, 2021 12:00 PM PDT (1 day, 17 hours, and 35 minutes earlier)

  Zendesk should be reenabled now. We are monitoring this. Please notify #customer-impact if this isn't working after clearing your cache.

  Monitoring
• Sep 15, 2021 11:48 AM PDT (12 minutes earlier)

  We should no long be using the NICE integration. If you still see this, please refresh the page or clear your cache. The team is now working re-enabling Zendesk.

  Identified
• Sep 15, 2021 11:42 AM PDT (5 minutes earlier)

  We are continuing to work on a fix for this issue.

  Identified
• Sep 15, 2021 11:42 AM PDT (27 seconds earlier)

  The chat link on DAT.com is going to the new NICE support which is not ready for production yet. We need to move it back to the zendesk chat.

  Identified
• Sep 15, 2021 11:40 AM PDT (1 minute earlier)

  We have added a button to link to the new NICE chat for customer support ahead of go live and need to remove it.

  Investigating