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Oct 4, 2023 6:36 AM PDT

Some customers are reporting that their payment failed when their account is current

Updates

  • Oct 5, 2023 7:48 AM PDT

    This incident has been resolved.

    Resolved
  • Oct 4, 2023 7:24 AM PDT (1 day and 24 minutes earlier)

    Suspected root cause: The sync between Salesforce and the Customer System failed, Team believes they have a fix.

    Identified
  • Oct 4, 2023 6:36 AM PDT (48 minutes earlier)

    INC-669

    Investigating