2:59 PM PDT - 4:14 PM PDT (1h16min duration)
Error message in Rateview - database error or "We're sorry an unexpected error has occurred"
This incident has been resolved.
7:52 AM PDT - 3:36 PM PDT (7h44min duration)
Problems accessing DAT ONE WEB
This incident has been resolved.
5:43 AM PDT - 6:03 PM PDT (12h20min duration)
Success team is having issues where OSAs are not able to be viewed internally or externally.
This incident has been resolved.
1:53 PM PDT - 2:58 PM PDT (1h5min duration)
Notification system data is not currently available in Observe
This incident has been resolved.
12:12 PM PDT - 5:32 PM PDT (5h20min duration)
This incident has been resolved.
4:30 AM PDT - 10:59 AM PDT (6h29min duration)
Customers experiencing slowness while logging into CarrierWatch
This incident has been resolved.
12:46 PM PDT - Oct 24 1:07 PM PDT (1d20min duration)
Constant buffering/lag within Power
This incident has been resolved.
6:04 PM PDT - Oct 24 12:29 PM PDT (3d18h25min duration)
Reports of Rate Lookup service, Geo service and DAT directory being degraded.
This incident has been resolved.
2:26 PM PDT - Oct 24 4:54 AM PDT (3d14h27min duration)
This incident has been resolved.
2:00 PM PDT - Oct 24 4:54 AM PDT (3d14h54min duration)
RFP Tool Margin is not appearing for customers
This incident has been resolved.
12:53 PM PDT - Oct 24 4:53 AM PDT (3d16h duration)
Reports of Auth0 production login issues
This incident has been resolved.
1:22 PM PDT - 4:42 PM PDT (3h20min duration)
CSB Consumer for Truck Postings not executing
This incident has been resolved.
5:37 AM PDT - 11:53 AM PDT (6h17min duration)
This incident has been resolved.
12:32 PM PDT - 12:53 PM PDT (21min duration)
Certs not moving through to OCR from DICE
This incident has been resolved.
1:11 PM PDT - Oct 13 5:10 PM PDT (3d3h59min duration)
Trucker API (Mobile) security incident
This incident has been resolved.
1:33 PM PDT - Jan 8 1:21 PM PST (91d48min duration)
This incident has been resolved.
6:24 AM PDT - 6:48 AM PDT (24min duration)
Unable to open CarrierWatch Admin
CarrierWatch was restarted and is back up. Investigation continues for root cause.
8:58 PM PDT - 9:11 PM PDT (13min duration)
Factoring leads from One Mobile not being sent over to OTR Solutions
This incident has been resolved.
6:33 AM PDT - 8:02 AM PDT (1h29min duration)
Partial Keypoint Outage Affecting Eastern Time Zone Customers
This incident has been resolved.
8:10 AM PDT - 8:25 AM PDT (15min duration)
The assets-service in production is down
This incident has been resolved.
6:36 AM PDT - Oct 5 7:48 AM PDT (1d1h13min duration)
Some customers are reporting that their payment failed when their account is current
This incident has been resolved.
7:06 PM PDT - Oct 4 6:40 PM PDT (1d23h35min duration)
Missing metrics triggered alarms for live query matches
This incident has been resolved.
4:25 PM PDT - Oct 3 4:59 PM PDT (1d34min duration)
IQ Market condition features are inaccurate
This incident has been resolved.
8:45 AM PDT - 11:43 AM PDT (2h58min duration)
Reports of degraded performance related to the factoring-service
This incident has been resolved.
5:44 AM PDT - 7:49 AM PDT (2h5min duration)
Enterprise customers reporting API outage
Team have recycled the pods and retried the jobs which has fixed the issue.
5:18 PM PDT - Jan 8 1:21 PM PST (101d21h3min duration)
Bulk patch/posting of compromsed user
This incident has been resolved.
8:50 AM PDT - 9:16 AM PDT (27min duration)
This incident has been resolved.
8:46 AM PDT - 3:01 PM PDT (6h15min duration)
Notification system connection-manager pod count dropped to 0
This incident has been resolved.
6:30 AM PDT - 7:52 AM PDT (1h22min duration)
Sign Up Now in our Website is not working
This incident has been resolved.
8:21 PM PDT - Sep 23 9:06 AM PDT (12h44min duration)
Overnight staffing in the Phillipines - Customers unable to login to Truckers Edge
This incident has been resolved.
8:18 AM PDT - Oct 3 12:31 AM PDT (11d16h13min duration)
Glauthory.com and dat.com/blog are showing bad gateway errors
This incident has been resolved.
5:50 AM PDT - Sep 26 10:43 AM PDT (5d4h53min duration)
Several reports of users having problems logging in
This incident has been resolved.
12:09 PM PDT - Sep 21 11:48 PM PDT (1d11h38min duration)
This incident has been resolved.
9:42 AM PDT - Sep 21 12:20 AM PDT (14h38min duration)
reports of missing fields when searching on one.dat.com from mobile browser
This incident has been resolved.
8:42 AM PDT - 1:42 PM PDT (5h duration)
Tableau having an outage that affect some DAT products
This incident has been resolved.
3:07 PM PDT - 4:46 PM PDT (1h39min duration)
Tucker api is unable to connect to CSB
Directly related to #inc-653, closing #inc-654
1:41 PM PDT - 4:45 PM PDT (3h4min duration)
Incident has been resolved, NOC will continue to monitor and provide updates. AAR to follow.
11:32 AM PDT - Sep 19 12:06 PM PDT (1d34min duration)
Frequent pod restarts in the notification system
Incident resolved, AAR to follow
11:13 AM PDT - 3:57 PM PDT (4h44min duration)
Two trucker api pods are having trouble connecting to DocumentDb
Incident resolved, AAR to follow
1:22 PM PDT - Oct 6 5:13 PM PDT (21d3h51min duration)
No matching load results from Truck postings
This incident has been resolved.
4:00 AM PDT - 5:25 AM PDT (1h25min duration)
Too many errors in Trucker API Web
This incident has been resolved.
2:47 PM PDT - Oct 6 5:10 PM PDT (22d2h22min duration)
Live search match results from Loadlink do not immediately appear with the contact information.
This incident has been resolved.
11:22 AM PDT - 1:05 PM PDT (1h44min duration)
Notification System service entered bad state because of pod restarts
This incident has been resolved.
11:01 AM PDT - Sep 18 4:34 PM PDT (4d5h33min duration)
TIA Watchdog function in CarrierWatch
This incident has been resolved.
10:16 AM PDT - 11:04 AM PDT (48min duration)
This incident has been resolved.
8:36 AM PDT - 11:04 AM PDT (2h28min duration)
Reports of problems while adding payment credit cards information.
This incident has been resolved.
9:14 AM PDT - Sep 19 4:39 AM PDT (6d19h25min duration)
DAT iQ Market Conditions is currently experiencing data issues
This incident has been resolved.
8:44 AM PDT - Sep 13 9:07 AM PDT (1d23min duration)
Several users are reporting issues with Max.
This incident has been resolved.
11:25 AM PDT - Oct 10 12:28 PM PDT (39d1h3min duration)
Unexpected requests being made to Trucker API Mobile with truckersedge.dat.com referrer
This incident has been resolved.
2:45 PM PDT - Jan 8 1:20 PM PST (130d23h35min duration)
Spam issue with the Update Company Information
This incident has been resolved.
10:27 AM PDT - 12:31 PM PDT (2h4min duration)
This incident has been resolved.
10:50 AM PDT - 12:06 PM PDT (1h16min duration)
This incident has been resolved.
10:00 AM PDT - Jan 8 1:18 PM PST (132d4h18min duration)
This incident has been resolved.
9:25 AM PDT - Sep 6 8:08 PM PDT (9d10h43min duration)
Reports of issues with a customer postings loads no showing as posted.
This incident has been resolved.
5:32 AM PDT - 6:58 AM PDT (1h26min duration)
Customers experiencing issues with FTP postings.
This incident has been resolved.
12:16 PM PDT - Aug 28 7:39 AM PDT (2d19h23min duration)
Compromised user posting in excess of 8k times today.
This incident has been resolved.
1:01 PM PDT - Aug 30 2:43 PM PDT (6d1h42min duration)
This incident has been resolved.
9:39 AM PDT - 5:49 PM PDT (8h10min duration)
Reports of some customers loosing access while using Ratecast within iQ.
A fix was implemented, this incident is now resolved.
7:06 AM PDT - 4:07 PM PDT (9h1min duration)
Report of REST API errors from customers
This incident has been resolved.
5:55 AM PDT - 6:52 PM PDT (12h57min duration)
DAT iQ Market Conditions is currently experiencing data issues
Solution has been implemented, incident resolved.
1:01 PM PDT - Aug 25 3:48 PM PDT (3d2h46min duration)
This incident has been resolved.
9:47 AM PDT - 6:28 PM PDT (8h42min duration)
Reports of certain Truck Searches not returning any results.
This incident has been resolved.
9:24 AM PDT - Aug 21 4:11 AM PDT (2d18h47min duration)
Truck Posting Service Unable to auth with https://identity.api.prod.dat.com
This incident has been resolved.
6:18 AM PDT - Aug 22 12:34 AM PDT (3d18h16min duration)
Notification system high latency and error rate
This incident has been resolved.
3:18 PM PDT - Aug 18 6:01 AM PDT (14h44min duration)
Single lane maps in rateview not displaying.
After deploying hotfix in Rateview prod, google maps are working as expected hence closing the incident.
11:24 AM PDT - Aug 21 9:59 AM PDT (3d22h35min duration)
Incident has been resolved, AAR to follow.
6:09 PM PDT - Aug 21 9:58 AM PDT (4d15h49min duration)
Incident has been resolved, AAR to follow.
5:07 PM PDT - Jan 8 1:17 PM PST (144d21h10min duration)
Security Incident - HELP-48036
This incident has been resolved.
3:25 PM PDT - 3:40 PM PDT (15min duration)
Database error when updating passwords or creating users
Issue occured in TEST and not in PROD
12:45 PM PDT - Sep 2 1:32 AM PDT (16d12h48min duration)
Reports of Live Match pods running out of memory.
This incident has been resolved.
12:31 PM PDT - Aug 17 8:51 AM PDT (20h20min duration)
Reports of issue while adding cards during reactivation.
This incident has been resolved.
3:05 PM PDT - Aug 21 9:56 AM PDT (5d18h51min duration)
Incident has been resolved, AAR to follow.
9:28 AM PDT - Aug 31 4:43 PM PDT (17d7h15min duration)
Profit Estimator "All in Rate" is behaving very inconsistently
This incident has been resolved.
9:07 AM PDT - Aug 31 4:35 PM PDT (17d7h28min duration)
Customers unable to post loads or trucks in DAT One when Alderwood Mnr, WA is used
This incident has been resolved.
8:10 AM PDT - 8:43 AM PDT (33min duration)
An expired certificate is causing some users to have issues with posting loads
This incident has been resolved.
7:55 AM PDT - 9:40 AM PDT (1h45min duration)
Reports of problems with AssureSign.
This incident has been resolved.
6:25 AM PDT - 1:29 PM PDT (7h4min duration)
Salesforce issue affecting internal and external reactivations.
A fix has been implemented successfully
8:44 AM PDT - Aug 14 10:24 AM PDT (3d1h40min duration)
Some One Mobile for Android users experiencing crashes from Load Details
The hotfix has been deployed, tested and after being monitored this issue has now been resolved.
8:19 AM PDT - Aug 15 10:59 AM PDT (4d2h40min duration)
High latency in SSE notifications (already mitigated)
This incident has been resolved.
3:06 PM PDT - Aug 12 10:56 PM PDT (2d7h50min duration)
Issues with mileage on posted loads showing as air miles
This incident has been resolved.
6:35 AM PDT - 7:37 AM PDT (1h2min duration)
This incident has been resolved.
9:15 AM PDT - 11:01 AM PDT (1h46min duration)
Report of iq.dat.com not loading
This incident has been resolved.
7:24 AM PDT - 11:02 AM PDT (3h39min duration)
Reports of slowness/time out errors on the app
This incident has been resolved.
12:03 PM PDT - Sep 14 6:34 AM PDT (36d18h31min duration)
Customers reporting issues with FTP postings showing date ranges
This incident has been resolved.
9:04 AM PDT - 9:34 AM PDT (30min duration)
This incident has been resolved.
11:27 AM PDT - Aug 14 11:02 AM PDT (10d23h35min duration)
Standard carriers are getting features that shouldn't be accessible
This incident has been resolved.
10:20 AM PDT - Aug 14 10:52 AM PDT (11d32min duration)
There is an issue with resolving some zip codes when posting via the REST API
This incident has been resolved.
8:08 AM PDT - Aug 14 10:47 AM PDT (11d2h40min duration)
Reports of a user and their FTP file transfer to Truckstop in the "Delayed File Transfer" in CSR
The CSB team successfully deployed the new build to the A-Stack this past Friday, August 4th, and all CSB SFTP clients are now using the updated library. Hence, The issue has now been resolved.
7:32 AM PDT - Aug 3 9:23 PM PDT (1d13h51min duration)
name/mc/dot number appears different in DAT directory for Hugo Hunter INC
This incident has been resolved.
7:27 AM PDT - Aug 8 3:59 AM PDT (6d20h32min duration)
There are issues when posting to location Mt. Pleasant, PA
CAB 5284 was completed successfully and tested. This incident can be marked as resolved unless someone feels differently
5:44 AM PDT - 10:41 AM PDT (4h57min duration)
Reports about "MCI data seems abnormally light"
This incident has been resolved.