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Nov 30, 2020 5:32 AM PST

Enterprise customers experiencing timeouts to CXN

Updates

  • Nov 30, 2020 8:14 AM PST

    This incident has been resolved.

    Resolved
  • Nov 30, 2020 6:21 AM PST (1 hour and 53 minutes earlier)

    CSB team has restarted an adapter for CXN. Calls to some of our enterprise customers show this has cleared things up. We are monitoring for any other failed requests.

    Monitoring
  • Nov 30, 2020 5:32 AM PST (49 minutes earlier)

    Call center agents are receiving calls indicating that enterprise customers are unable to access CXN. They receive an error or just time out. NOC will alert engineering.

    Investigating