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Oct 20, 2021 5:15 AM PDT

Issues processing credit card payments

Updates

  • Oct 20, 2021 12:29 PM PDT

    This incident has been resolved.

    Resolved
  • Oct 20, 2021 7:59 AM PDT (4 hours and 29 minutes earlier)

    A fix has been implemented and we are monitoring the results.

    Monitoring
  • Oct 20, 2021 6:29 AM PDT (1 hour and 29 minutes earlier)

    Engineering has identified an issue with the back end Kubernetes cluster involved in the payment process. They're investigating the issue currently and identifying how to resolve the error and restore payment functionality.

    Identified
  • Oct 20, 2021 5:15 AM PDT (1 hour and 14 minutes earlier)

    Multiple people in Support are reporting they're unable to process credit card payments or update a card.

    Investigating