DAT Solutions Internal

Updates

• Aug 2, 2021 9:59 AM PDT

  This incident has been resolved.

  Resolved
• Aug 2, 2021 8:43 AM PDT (1 hour and 16 minutes earlier)

  The increased resources have resolved the current issue. We will leave these changes in place and Technology will meet to discuss our long term options.

  Monitoring
• Aug 2, 2021 8:34 AM PDT (8 minutes earlier)

  We are still working to resolve the issue. We are bringing up additional capacity to try and provide relief to users.

  Investigating
• Aug 2, 2021 8:09 AM PDT (25 minutes earlier)

  We are still working to determine the cause of the issue. Engineering believes we are still seeing impact due to the services attempting to recover. We are reaching out to those teams now to review.

  Investigating
• Aug 2, 2021 7:29 AM PDT (39 minutes earlier)

  CSB team is continuing the investigation. We are seeing improvements, but we have not cleared the issue.

  Investigating
• Aug 2, 2021 7:09 AM PDT (19 minutes earlier)

  CSB team is investigating the leads we have, at this time we do not feel this is related to last weeks outage.

  Investigating
• Aug 2, 2021 6:58 AM PDT (11 minutes earlier)

  We have several engineers investigating this and are attempting to rule out the issues from last week.

  Investigating
• Aug 2, 2021 6:30 AM PDT (27 minutes earlier)

  We are aware of an issue where some customers are reporting trouble accessing various products or use them effectively. Engineering is looking into the issue.

  Investigating