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Incident history

Feb 2024 - Apr 2024

April 2024

Apr 30

9:26 AM PDT - 12:37 PM PDT (3h11min duration)

Reports of problems while trying to download certs from CarrierWatch

This incident has been resolved.

2 updates
Apr 26

5:11 AM PDT - 11:19 AM PDT (6h7min duration)

severe problems with the mobile-bff-service's Kubernetes pods currently in Prod.

This incident has been resolved.

2 updates
Apr 25

11:39 AM PDT - 3:12 PM PDT (3h33min duration)

marketmaps-service is down in production

This incident has been resolved.

2 updates
Apr 24

10:40 AM PDT - Apr 25 2:40 PM PDT (1d4h duration)

Some scheduled reports in Business Objects were not delivered

This incident has been resolved.

3 updates
Apr 24

7:48 AM PDT - 10:59 AM PDT (3h11min duration)

Market Conditions data not populating correctly in our downstream products.

This incident has been resolved.

2 updates
Apr 23

12:57 PM PDT - Apr 25 11:35 AM PDT (1d22h38min duration)

TE Pro and TE Enhanced are returning LIVE matches. :ticket: 1

This incident has been resolved, testing and confirmations complete.

3 updates
Apr 21

6:22 AM PDT - 8:11 AM PDT (1h49min duration)

Keypoint Anywhere Certificate Expired

Certificate renewed and the issue is resolved

2 updates
Apr 09

11:09 AM PDT - Apr 10 11:26 AM PDT (1d17min duration)

People visiting the Trendlines page see incorrect data

This incident has been resolved.

2 updates
Apr 04

3:48 PM PDT - Apr 23 5:06 AM PDT (18d13h18min duration)

Issues deleting and recreating users in general and in DAT Rep

This incident has been resolved.

4 updates
Apr 02

9:42 AM PDT - Apr 23 5:05 AM PDT (20d19h23min duration)

L:T and underlying data issues

This incident has been resolved.

2 updates

March 2024

Mar 27

8:11 AM PDT - 1:35 PM PDT (5h23min duration)

Abnormal behavior while doing searches DAT One

Incident resolved, PIR to follow.

3 updates
Mar 22

6:52 AM PDT - 7:02 PM PDT (12h10min duration)

CarrierWatch is showing carriers out of service

This incident has been resolved, PIR to follow.

3 updates
Mar 19

2:57 PM PDT - 4:02 PM PDT (1h5min duration)

Cannot login to apps, cannot get authetication tokens through access

This incident has been resolved.

3 updates
Mar 19

8:17 AM PDT - May 28 9:52 AM PDT (70d1h35min duration)

Security Incident

This incident has been resolved.

2 updates
Mar 18

9:04 PM PDT - May 28 9:53 AM PDT (70d12h49min duration)

Security Incident

This incident has been resolved.

2 updates
Mar 18

7:29 AM PDT - Mar 19 11:46 AM PDT (1d4h17min duration)

Failure logging into RateView and other API authentication

This incident has been resolved.

2 updates
Mar 17

7:53 PM PDT - Mar 19 11:46 AM PDT (1d15h53min duration)

Reports of Carrier Watch Admin not being available via CSR Pages.

This incident has been resolved.

2 updates
Mar 17

11:02 AM PDT - Mar 19 11:45 AM PDT (2d43min duration)

Reports of certificate problems while trying to reach CarrierWatch.

This incident has been resolved.

2 updates
Mar 15

6:42 PM PDT - Mar 19 11:43 AM PDT (3d17h1min duration)

Multiple services down

This incident has been resolved.

3 updates
Mar 15

4:17 PM PDT - Apr 23 5:04 AM PDT (38d12h48min duration)

Security Incident

This incident has been resolved.

2 updates
Mar 14

12:33 PM PDT - Mar 19 11:40 AM PDT (4d23h6min duration)

Can't authenticate using JWTs on various services

This incident has been resolved.

3 updates
Mar 14

9:31 AM PDT - Mar 19 11:44 AM PDT (5d2h13min duration)

DAT One web in production not responding

This incident has been resolved.

3 updates
Mar 12

1:44 PM PDT - Mar 19 11:44 AM PDT (6d22h duration)

Recurrence of Auth0 attack

This incident has been resolved.

3 updates
Mar 11

9:10 AM PDT - Mar 19 11:43 AM PDT (8d2h33min duration)

Report of problems logging into Dat One (and DAT iQ)

This incident has been resolved.

4 updates
Mar 10

12:35 PM PDT - 7:19 PM PDT (6h43min duration)

VM host willapa is down

This incident has been resolved.

2 updates
Mar 06

6:04 AM PST - 12:23 PM PST (6h19min duration)

RV can't be downloaded for multi-lane

This incident has been resolved.

2 updates
Mar 04

10:51 AM PST - 5:40 PM PST (6h49min duration)

Sudden large spike in notification volume

This incident has been resolved.

2 updates
Mar 04

9:59 AM PST - 5:45 PM PST (7h46min duration)

postings have stopped appearing in CSRPages and searches!

The bridge between csb and msk (posting-kafka) wasn't working because it can't get credentials from vault and it has been fixed now.

2 updates
Mar 04

7:05 AM PST - 5:49 PM PST (10h44min duration)

dat.com down and potential wide-spread impact

The dat.com server was down and reporting a 502 bad gateway error. After implemented a fix to dynamically update the URL per environment, The sites are now stable and working as expected.

2 updates
Mar 02

4:41 AM PST - Mar 6 1:39 PM PST (4d8h57min duration)

Booking loads in TruckersEdge and Power isn't working

This incident has been resolved.

3 updates
Mar 01

5:35 PM PST - 8:28 PM PST (2h53min duration)

Unable to load dat.com

This incident has been resolved.

3 updates
Mar 01

2:40 PM PST - Mar 13 3:33 PM PDT (11d23h53min duration)

DAT Trendlines pages displaying inaccurate Load Post, Truck Post and Load-to-Truck ratios

This incident was resolved, PIR meeting was held and is now complete.

3 updates

February 2024

Feb 15

2:04 PM PST - Mar 26 6:43 AM PDT (39d15h39min duration)

The Springfield office is not able to access our AWS via RDP.

This incident has been resolved.

2 updates
Feb 14

1:19 PM PST - Mar 4 6:05 PM PST (19d4h46min duration)

Broker SSU is not recognizing Active Broker MC's they are showing inactive.

This incident has been resolved.

3 updates
Feb 12

9:13 AM PST - 9:26 PM PST (12h13min duration)

Problems on search results on D1 mobile app for Android

This incident has been resolved.

2 updates
Feb 07

1:41 PM PST - Feb 8 1:53 PM PST (1d12min duration)

Connectivity issues between our Hillsboro Datacenter and the Beaverton Office

This incident has been resolved.

6 updates
Feb 06

10:29 AM PST - 4:48 PM PST (6h20min duration)

Report of a cloud trail data spike that impacts security systems

This incident has been resolved.

2 updates
Feb 05

9:54 AM PST - Feb 6 4:49 PM PST (1d6h55min duration)

THIS IS a DRILL 3

This incident has been resolved.

2 updates
Feb 05

9:49 AM PST - Feb 6 4:49 PM PST (1d7h duration)

THis is a DRILL 2

This incident has been resolved.

2 updates
Feb 05

9:45 AM PST - Feb 6 4:49 PM PST (1d7h4min duration)

This is a DRILL.

This incident has been resolved.

2 updates