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Incident history

Nov 2023 - Jan 2024

January 2024

Jan 31

8:26 AM PST - Feb 14 4:28 PM PST (14d8h3min duration)

DAS not receiving truck posting downstream

This incident has been resolved.

3 updates
Jan 31

7:59 AM PST - Feb 15 1:53 PM PST (15d5h54min duration)

The Springfield office is not able to access our AWS via RDP.

This incident has been resolved.

3 updates
Jan 29

6:28 AM PST - 12:44 PM PST (6h16min duration)

Unable to load the Map in DAT one app

This incident has been resolved.

2 updates
Jan 24

10:58 AM PST - 5:05 PM PST (6h7min duration)

DRILL, please disregards notifications

This incident has been resolved.

2 updates
Jan 24

9:55 AM PST - Feb 15 1:50 PM PST (22d3h55min duration)

Reports from customer "Dick’s Sporting Goods" about some data issues

This incident has been resolved.

2 updates
Jan 24

5:33 AM PST - 10:56 AM PST (5h23min duration)

Mobile One web getting the OTR factoring pop

This incident has been resolved.

2 updates
Jan 23

12:48 PM PST - Jan 24 10:56 AM PST (22h8min duration)

Increased number of reports of reactivated services not flowing to CSRPages/CSB

This incident has been resolved.

3 updates
Jan 23

12:18 PM PST - Feb 1 2:55 PM PST (9d2h36min duration)

Reports of OnBoard not responding "something went wrong" message

This incident has been resolved.

4 updates
Jan 23

9:24 AM PST - 11:54 AM PST (2h30min duration)

Reports of some API Rate limit exhausted possibly because a bad actor.

This incident has been resolved.

2 updates
Jan 22

9:55 AM PST - Jan 24 5:03 AM PST (1d19h7min duration)

Reports of D1 web not showing full result of search.

This incident has been resolved.

2 updates
Jan 15

8:40 AM PST - 6:04 PM PST (9h24min duration)

Power not showing any search results for subset of users

This incident has been resolved.

2 updates
Jan 10

2:43 PM PST - Jan 11 10:54 AM PST (20h11min duration)

No calls are being routed via NICE for different teams

This incident is resolved. No further reports of phone system issues.

3 updates
Jan 10

7:57 AM PST - 11:01 AM PST (3h4min duration)

Reports of issue regarding SOAP API postings not showing in My Shipments in D1

This incident has been resolved.

3 updates
Jan 10

5:06 AM PST - 11:01 AM PST (5h55min duration)

DAT One Mobile no responding while trying to login.

This incident has been resolved.

3 updates
Jan 09

6:31 PM PST - Jan 11 5:48 PM PST (1d23h17min duration)

Our vendor Verosint is getting hit with a large amount of traffic

This incident has been resolved.

4 updates
Jan 08

9:52 AM PST - Jan 9 9:57 AM PST (1d5min duration)

Highly elevated response time for majorityh of Tier 1 services

This incident has been resolved, PIR to follow.

3 updates
Jan 08

9:18 AM PST - Jan 11 6:27 PM PST (3d9h8min duration)

Apple push notifications from the notification system are not being delivered

This incident has been resolved.

3 updates
Jan 04

3:20 PM PST - 6:33 PM PST (3h12min duration)

Problems load searching on Loadboard

This incident has been resolved.

3 updates
Jan 04

4:10 AM PST - Jan 10 11:02 AM PST (6d6h52min duration)

CSR Page Not Loading

This incident has been resolved.

3 updates
Jan 03

10:41 AM PST - 5:39 PM PST (6h57min duration)

Email notifications are not being delivered

This incident has been resolved.

3 updates
Jan 02

12:40 PM PST - 5:59 PM PST (5h20min duration)

RFP Tool in DAT IQ is getting stuck on the upload step

This incident has been resolved. PIR/RCA to follow.

4 updates

December 2023

Dec 27

10:23 AM PST - 2:50 PM PST (4h27min duration)

Support reps are unable to save any changes in DAT Rep

This incident was resolved at 15:44 CST.

4 updates
Dec 20

9:12 AM PST - 1:41 PM PST (4h29min duration)

Reports of DAT One Mobile problems (Android only)

This incident has been resolved.

3 updates
Dec 14

8:52 AM PST - 11:59 AM PST (3h8min duration)

DRILL 2

This incident has been resolved.

2 updates
Dec 08

3:15 PM PST - Jan 8 1:23 PM PST (30d22h8min duration)

Security Incident

This incident has been resolved.

3 updates
Dec 08

12:56 PM PST - Jan 2 6:08 PM PST (25d5h12min duration)

No truck posting changes are coming from CSB to DAT one

This incident has been resolved.

2 updates
Dec 07

6:09 PM PST - Jan 8 1:23 PM PST (31d19h14min duration)

Security Incident

This incident has been resolved.

2 updates
Dec 06

9:09 AM PST - Dec 7 5:46 AM PST (20h37min duration)

Reports of >5 users having problems posting load after upgrading their accounts to Enterprise.

This incident has been resolved.

2 updates
Dec 01

4:15 PM PST - Jan 8 1:22 PM PST (37d21h8min duration)

Customers report phishing and fraudulent MFA

This incident has been resolved.

2 updates
Dec 01

10:31 AM PST - 11:17 AM PST (46min duration)

DAT One Web, search loads, show only is not working

This incident has been resolved.

4 updates
Dec 01

8:09 AM PST - 2:29 PM PST (6h19min duration)

Q RateView is down.

This incident has been resolved.

2 updates

November 2023

Nov 18

6:13 AM PST - Nov 20 4:14 AM PST (1d22h1min duration)

Users are unable to view Login page after reactivation of account

This incident has been resolved.

2 updates
Nov 15

10:03 AM PST - 1:07 PM PST (3h4min duration)

DAT One not loading

This incident was resolved, AAR to follow.

2 updates
Nov 13

6:17 AM PST - Nov 17 4:24 AM PST (3d22h7min duration)

Several Agents reporting CSR not working

This incident has been resolved.

2 updates
Nov 09

12:47 PM PST - 2:02 PM PST (1h15min duration)

Phone lines no working

This incident has been resolved.

2 updates
Nov 07

6:52 AM PST - 7:49 AM PST (56min duration)

Notification System service has sustained 4XX errors

This incident has been resolved.

2 updates
Nov 06

5:39 AM PST - 7:19 AM PST (1h40min duration)

DAT products not responding

This incident has been resolved.

2 updates
Nov 03

6:44 PM PDT - 7:24 PM PDT (40min duration)

Errors in Rateview

This incident has been resolved.

2 updates
Nov 02

6:17 AM PDT - 12:33 PM PDT (6h16min duration)

Run The Testing Group

This incident has been resolved.

2 updates
Nov 02

5:36 AM PDT - 6:40 AM PDT (1h4min duration)

Cloudflare having an active incident

This incident has been resolved.

2 updates
Nov 02

4:50 AM PDT - 12:34 PM PDT (7h44min duration)

Power Failure on Flexential

This incident has been resolved.

2 updates