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Incident history

Aug 2020 - Oct 2020

October 2020

Oct 30

9:00 AM PDT - 3:00 PM PDT (6h duration)

Oracle ZFS Maintenance - Test/Dev Down

The scheduled maintenance has been completed.

4 updates
Oct 29

7:54 AM PDT - 10:14 AM PDT (2h20min duration)

Canadian carrier information is not displaying in Directory

This incident has been resolved.

3 updates
Oct 29

7:46 AM PDT - 8:58 AM PDT (1h11min duration)

CSR Pages Experiencing Performance Degradation

This incident has been resolved.

5 updates
Oct 28

8:52 AM PDT - 9:54 AM PDT (1h2min duration)

Ultipro Down

This incident has been resolved.

2 updates
Oct 20

10:36 AM PDT - 2:44 PM PDT (4h8min duration)

Quotes in Salesforce are taking significant time to generate

This incident has been resolved.

2 updates
Oct 20

7:21 AM PDT - 8:58 AM PDT (1h37min duration)

Power is unavailable for some customers

This incident has been resolved.

3 updates
Oct 17

6:47 AM PDT - 11:28 AM PDT (4h42min duration)

Salesforce Contract Issue

This incident has been resolved.

4 updates
Oct 16

7:15 AM PDT - 1:59 PM PDT (6h44min duration)

Slack experiencing degraded service

This incident has been resolved.

2 updates
Oct 13

6:00 PM PDT - 8:00 PM PDT (2h duration)

CSB Update

The scheduled maintenance has been completed.

4 updates
Oct 09

8:13 AM PDT - 10:28 AM PDT (2h14min duration)

SalesForce showing incorrect AID information

This incident has been resolved.

3 updates
Oct 08

8:55 AM PDT - 9:07 AM PDT (12min duration)

Tableau Unresponsive

This incident has been resolved.

2 updates
Oct 07

2:57 PM PDT - 4:30 PM PDT (1h34min duration)

Salesforce Issue

Salesforce performance has stabilized.

3 updates
Oct 07

4:11 AM PDT - 4:30 AM PDT (19min duration)

Loadboards are unavailable

The issue has come clear and all systems are available

2 updates
Oct 05

9:05 AM PDT - 4:16 PM PDT (7h11min duration)

Slack Performance Issues

Slack is no longer reporting issues and performance has stabilized.

2 updates
Oct 02

6:31 AM PDT - 7:36 AM PDT (1h5min duration)

Link from Carrierwatch homepage does not take customers to the login page

This incident has been resolved.

3 updates

September 2020

Sep 29

6:30 AM PDT - 11:31 AM PDT (5h1min duration)

Latency with Slack

Slack has reported all issues are resolved on their end and availability is restored.

3 updates
Sep 22

2:24 PM PDT - 4:48 PM PDT (2h24min duration)

VPN Connection Issues

VPN connectivity is restored and the platform is stable.

3 updates
Sep 22

9:49 AM PDT - 4:44 PM PDT (6h55min duration)

Salesforce Latency

Availability is restored.

3 updates
Sep 22

5:13 AM PDT - 8:18 AM PDT (3h5min duration)

API calls through connexion are experiencing high response times

This incident has been resolved.

6 updates
Sep 21

9:46 AM PDT - 10:27 AM PDT (42min duration)

Chat Function Experiencing Issues

The vendor has confirmed the issue is resolved and Chat is functioning properly.

2 updates
Sep 17

12:11 PM PDT - 12:17 PM PDT (6min duration)

SalesForce unresponsive

This incident has been resolved.

3 updates
Sep 17

12:07 PM PDT - 12:34 PM PDT (27min duration)

Hardware Failure in Beaverton Office

Availability has been confirmed and normal operation has resumed.

3 updates
Sep 04

10:51 AM PDT - 11:29 AM PDT (38min duration)

SalesForce Inaccessible

This incident has been resolved.

3 updates
Sep 04

9:37 AM PDT - 10:49 AM PDT (1h12min duration)

Credit Card Processing Problems

This incident has been resolved.

3 updates

August 2020

Aug 31

6:11 AM PDT - 10:40 AM PDT (4h30min duration)

SSO not functioning for Atlassian Products for some users

This incident has been resolved.

4 updates
Aug 30

4:55 AM PDT - 8:11 AM PDT (3h15min duration)

Cloudflare is experiencing an outage

Cloudflare's partner has implemented a fix and we are seeing our alarms come clear.

5 updates
Aug 27

11:40 AM PDT - 2:52 PM PDT (3h13min duration)

Salesforce Update Issues

Salesforce availability has been restored and data is processing normally.

4 updates
Aug 24

10:47 AM PDT - 12:36 PM PDT (1h48min duration)

SalesForce outage

This incident has been resolved.

3 updates
Aug 18

6:00 PM PDT - 9:00 PM PDT (3h duration)

Checkpoint Virtual Firewall update

The scheduled maintenance has been completed.

4 updates
Aug 14

9:23 AM PDT - 9:51 AM PDT (28min duration)

UltiPro Issues

Ultipro availability has been restored.

2 updates
Aug 11

6:00 PM PDT - 9:00 PM PDT (3h duration)

Sasquatch CSB Upgrade

The scheduled maintenance has been completed.

4 updates
Aug 10

6:00 PM PDT - 8:30 PM PDT (2h30min duration)

Deploy RateView with Median Absolute Error

The scheduled maintenance has been completed.

4 updates
Aug 10

6:51 AM PDT - 9:58 AM PDT (3h8min duration)

Multiple Products Experiencing Degraded Service

This incident has been resolved.

2 updates
Aug 09

10:00 AM PDT - 4:00 PM PDT (6h duration)

Salesforce Data Load

The scheduled maintenance has been completed.

4 updates