DAT Solutions Internal

Updates

• Sep 12, 2025 11:57 AM PDT

  customers reporting that their removed loads are still receiving calls, and load posting system cannot find any logs for deleting those postings. The incident was resolved by manually removing the affected postings from the SV4 database, ensuring they were no longer visible to customers, and confirmation was received that the calls to those postings had stopped. Follow-up actions for a permanent fix were planned, but the immediate customer impact was addressed.

  Resolved
• Sep 5, 2025 10:39 PM PDT (6 days, 13 hours, and 17 minutes earlier)

  We've deployed a database update to help trace the issue causing some posting updates to be lost.
  The team will continue investigation on Monday to work toward a permanent fix.
  In the meantime, affected postings can be manually resolved.
  We’ll post another update once a full resolution is in place.

  Monitoring
• Sep 4, 2025 8:39 AM PDT (1 day, 14 hours, and 5 seconds earlier)

  customers reporting that their removed loads are still receiving calls, and load posting system cannot find any logs for deleting those postings. The incident was mitigated by manually removing the affected postings from the SV4 database, ensuring they were no longer visible to customers.

  Monitoring
• Sep 3, 2025 12:10 PM PDT (20 hours and 29 minutes earlier)

  customers reporting that their removed loads are still receiving calls, and load posting system cannot find any logs for deleting those postings.

  Investigating