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May 19, 2026 6:59 AM PDT

Company Search failing for DOT lookups / carrier validation

Updates

  • May 20, 2026 4:59 AM PDT

    Customer Support is seeing Company Search fail for multiple active carrier DOTs, and the issue is reproducible across additional spot checks. This appears systemic rather than account-specific and is impacting carrier validation workflow. Resolved by applying a safe temporary mitigation: pausing the network tagging feature flag/audience so the JWT path requiring company UUID and account UUID is not invoked, which stopped the failing DOT lookups in Company Search. The team is validating the outcome and planning a longer-term fix (updating release/PR and clarifying the audience) while keeping the feature disabled for affected users. More details will be added in PIR document.

    Resolved
  • May 19, 2026 6:59 AM PDT (21 hours and 59 minutes earlier)

    Customer Support is seeing Company Search fail for multiple active carrier DOTs, and the issue is reproducible across additional spot checks. This appears systemic rather than account-specific and is impacting carrier validation workflow.

    Monitoring