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Aug 13, 2021 2:50 PM PDT

Calls not going to Agents

Updates

  • Aug 18, 2021 9:02 AM PDT

    This incident has been resolved.

    Resolved
  • Aug 13, 2021 2:50 PM PDT (4 days, 18 hours, and 12 minutes earlier)

    Calls are coming into the Call Queue but aren't being forwarded to CSRs

    Investigating