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Jan 10, 2026 12:35 AM PST

Error when masquerading as Carrier in Onboard

Updates

  • Jan 11, 2026 9:18 AM PST

    When masquerading as a Carrier in OnBoard and I click on Contracts I get this error the screen for Contracts will not load up The incident was resolved by deploying a fix that allowed the brokers tab to load successfully, while the contracts page remains slow but functional and will be tracked as a separate performance issue. Therefore, since there is no longer a broken customer flow, the incident marked as resolved.

    Resolved
  • Jan 10, 2026 12:35 AM PST (1 day, 8 hours, and 42 minutes earlier)

    When masquerading as a Carrier in OnBoard and I click on Contracts I get this error the screen for Contracts will not load up

    Investigating