DAT Solutions Internal

Updates

• May 13, 2026 11:21 AM PDT

  Sales Tech / Salesforce issue: leads are not being ingested/processed in Salesforce, so new customer inquiries are not reaching the normal routing flow. This is a high-priority blocker impacting same-day SLAs and stalling operations. The incident was resolved by identifying the root cause as the Okta–Salesforce integration/configuration; Salesforce lead processing works when Okta is bypassed, confirming the issue is Okta-related. An Okta support ticket was opened and remediation efforts with Okta are ongoing while authentication tests and environment checks continue.

  Resolved
• May 13, 2026 11:20 AM PDT (50 seconds earlier)

  Sales Tech / Salesforce issue: leads are not being ingested/processed in Salesforce, so new customer inquiries are not reaching the normal routing flow. This is a high-priority blocker impacting same-day SLAs and stalling operations. Mitigation determined the issue was in the Okta–Salesforce integration; Salesforce lead processing works when Okta is bypassed, indicating the root cause is the Okta configuration. Actions taken include opening an Okta support ticket, running authentication tests with SAML Tracer, validating in lower environments, and continuing entitlement/AD-sync investigations while awaiting Okta remediation.

  Monitoring