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Aug 23, 2021 7:34 AM PDT

NiCE suffering issues with calls stuck in queues

Updates

  • Aug 26, 2021 5:38 AM PDT

    This incident has been resolved.

    Resolved
  • Aug 26, 2021 5:38 AM PDT (9 seconds earlier)

    We are continuing to investigate this issue.

    Investigating
  • Aug 23, 2021 7:36 AM PDT (2 days, 22 hours, and 1 minute earlier)

    We are continuing to investigate this issue.

    Investigating
  • Aug 23, 2021 7:34 AM PDT (2 minutes earlier)

    Agents are reporting issues with calls stuck in queues. Agents are in Available, but cannot take those calls. We are engaging our vendor now.

    Investigating