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Aug 20, 2025 10:45 AM PDT

CarrierWatch is failing

Updates

  • Aug 20, 2025 11:01 AM PDT

    Commercial Partners: MercuryGate
    In-House Partner: Keypoint

    Retrieval of CarrierWatch data is failing for all SOAP integrated customers using Keypoint or MercuryGate The incident report indicates that the issue was resolved after reverting a previous change (CAB-9820) that had pointed the service to a reverse proxy; confirmation was sought from affected customers to ensure the problem had stopped. Additionally, the incident status is marked as resolved, confirming the situation was addressed.

    Resolved
  • Aug 20, 2025 10:45 AM PDT (16 minutes earlier)

    Commercial Partners: MercuryGate
    In-House Partner: Keypoint

    Retrieval of CarrierWatch data is failing for all SOAP integrated customers using Keypoint or MercuryGate

    Investigating