DAT Solutions Internal

Back
Jul 22, 2025 10:56 AM PDT

Unable to access files.dat.com from FMIC server network

Updates

  • Jul 24, 2025 8:15 PM PDT

    FMIC team is unable to download the files from files.dat.com however the site is up and reachable with no recent DNS change. The IP block imposed by files.com has been lifted, thereby resolving the issue.

    Resolved
  • Jul 24, 2025 10:13 AM PDT (10 hours and 1 minute earlier)

    FMIC team is unable to download the files from files.dat.com however the site is up and reachable with no recent DNS change. The incident was mitigated by implementing a temporary workaround where the FMIC team manually downloaded the files since the automated batch command was not functioning. Additionally, an action was taken to resolve the underlying issue by coordinating with the security team to ensure that scans would no longer target files.dat.com, which was causing the blockage.

    Monitoring
  • Jul 23, 2025 9:23 PM PDT (12 hours and 49 minutes earlier)

    Team escalated the issue to AWS support and requested assistance from files.dat.com to unblock their IP, which they confirmed was previously flagged due to security vulnerability scanning. The incident is still under investigation and will be resolved once the Ip block will be lifted.

    Investigating
  • Jul 22, 2025 11:02 PM PDT (22 hours and 20 minutes earlier)

    The system in the Analytics Production environment is facing restricted access, blocking any changes to the route table or Transit Gateway. As a temporary workaround, the team is manually downloading files that are normally retrieved through a batch command triggered by Alteryx. Further actions are on hold until the next business hours, pending a review by the Cloud Ops team.

    Investigating
  • Jul 22, 2025 9:13 PM PDT (1 hour and 48 minutes earlier)

    The team is actively investigating the issue and is working towards identifying a fix soon.

    Investigating
  • Jul 22, 2025 10:56 AM PDT (10 hours and 17 minutes earlier)

    The FMIC server network is currently unable to access files.dat.com, although the site is accessible from other networks, impacting users on this specific network. Scott Lillibridge has been assigned as the Responder as is currently looking into the issue.

    Investigating