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Aug 26, 2025 5:34 AM PDT

Stale Data in iQ BA

Updates

  • Aug 28, 2025 11:28 PM PDT

    3 customers are impacted since yesterday for data being now shows for last two days. company id value in SF is not present , a hotfix was rolled out but we are getting null in the company id for those records. documenting with incident to investigate further.

    Resolved
  • Aug 28, 2025 6:58 PM PDT (4 hours and 30 minutes earlier)

    3 customers are impacted since yesterday for data being now shows for last two days. company id value in SF is not present , a hotfix was rolled out but we are getting null in the company id for those records. documenting with incident to investigate further. The changes have been completed, and the ba_analytics table has been updated with the new rows. Additionally, the historical data has been updated to ensure that the product graph accurately reflects data for the accounts within the selected date range.

    Monitoring
  • Aug 28, 2025 5:08 AM PDT (13 hours and 50 minutes earlier)

    The missing Salesforce Company IDs have been fixed at the source, and the corrected data is now flowing downstream. The team is currently monitoring the results.

    Monitoring
  • Aug 26, 2025 5:34 AM PDT (1 day, 23 hours, and 33 minutes earlier)

    3 customers are impacted since yesterday for data being now shows for last two days. company id value in SF is not present , a hotfix was rolled out but we are getting null in the company id for those records. documenting with incident to investigate further.

    Investigating