DAT Solutions Internal

Updates

• Sep 23, 2026 4:29 PM PDT

  Insurance certificates are not publishing to legacy CarrierWatch, impacting all brokers subscribed to CarrierWatch. Certificates worked via both OCR and Manual DE are getting stuck — new InsuranceCertificate records are being created, but the underlying Document data isn't saving. Issue appears tied to a recent server reboot: two services are showing red in the management console post-reboot, and users are intermittently seeing "unable to save insurance update" errors when connecting to TIM The incident is marked as mitigated as of 2026-09-23 15:56 MDT. It appears linked to a recent server reboot that left two services red and caused “unable to save insurance update” errors; the report does not specify the exact remediation steps taken to fully resolve the issue.

  Resolved
• Sep 23, 2026 3:29 PM PDT (1 hour and 32 seconds earlier)

  Insurance certificates are not publishing to legacy CarrierWatch, impacting all brokers subscribed to CarrierWatch. Certificates worked via both OCR and Manual DE are getting stuck — new InsuranceCertificate records are being created, but the underlying Document data isn't saving. Issue appears tied to a recent server reboot: two services are showing red in the management console post-reboot, and users are intermittently seeing "unable to save insurance update" errors when connecting to TIM Mitigation is not evident in the incident report; the status remains STARTED with no confirmed mitigation or resolution. The report ties the issue to a recent server reboot (two services red, intermittent "unable to save insurance update" errors) and lists open action items with no follow-ups noted.

  Monitoring