DAT Solutions Internal

Updates

• Jun 26, 2026 1:01 PM PDT

  Unable to get this certificates in to Dice. Both certs@dat.com and using our Hot Folder are working to get this certificate through to Dice. Additionally this time of month we normally have a lot of certs in Dice to process and we are at 0. From the provided incident report, there is no resolution documented. The incident status is started, with no root cause, corrective actions, or closure notes, and follow-ups are empty. The only documented action items are post-incident review tasks.

  What’s needed to identify the resolution:
  - Obtain updates from engineering on whether the Legacy Carrierwatch certs are now being processed by DICE (and if not, what workaround or fix was implemented).
  - Confirm any root cause and corrective actions taken (e.g., changes to filters, hot folder processing, or ingestion pipeline).
  - Update the incident with the final resolution, root cause, containment, and verification steps.

  Suggested next steps (I can help execute these if you’d like):
  - Schedule a Post-Incident Review and assign owners for the PIR.
  - Ensure the PIR document is completed and up to date.
  - Capture current customer impact and confirm if it’s fully mitigated or still partial.
  - When resolution is known, close the incident and publish the PIR findings.

  Would you like me to create/schedule the PIR, assign the tasks, and ping the on-call/eng team for an update? If you have any recent notes or updates from engineering, share them and I can draft an incident resolution summary.

  Resolved