DAT Solutions Internal

Updates

• Feb 20, 2026 10:18 AM PST

  Enrichment Service is taking too long to process messages and this impacts posting creation to available in search time The issue self-resolved; the first spike was caused by a Geo v3 pod returning 504s and cycling, and the second intermittent latency did not persist, with no lasting root cause found. Mitigations included relaxing enrichment duration thresholds and continuing follow-ups in the respective backlogs, and INC-1205 was closed.

  Resolved
• Feb 3, 2026 12:25 PM PST (2 weeks, 2 days, 21 hours, and 53 minutes earlier)

  Enrichment Service is taking too long to process messages and this impacts posting creation to available in search time The incident was mitigated as the issue with the Enrichment Service resolved itself, and it was confirmed by Chathura Bamunusinghe that it was not an ongoing or repeating problem. However, there are still to-do actions noted, including capturing customer impact and scheduling a post-incident review.

  Monitoring
• Feb 3, 2026 12:22 PM PST (2 minutes earlier)

  Enrichment Service is taking too long to process messages and this impacts posting creation to available in search time

  Investigating