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Sep 16, 2025 3:29 PM PDT

Delay in activations due to Heroku outage

Updates

  • Sep 17, 2025 6:47 AM PDT

    The incident was resolved after the upstream DNS issues impacting Heroku were confirmed to be fully addressed, leading to normal operations for processing amendments and activations. Additionally, the team completed the cleanup of any affected quotes, indicating that all tasks related to the incident were finalized.

    Resolved
  • Sep 16, 2025 3:29 PM PDT (15 hours and 17 minutes earlier)

    The incident was mitigated as it was confirmed that the issues with delays in processing amendments and activations were resolved, as noted by multiple team members who successfully processed amendments. The upstream provider also played a role in mitigating the impact by addressing DNS lookup errors for clients.

    Monitoring