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Jun 8, 2020 6:22 AM PDT

Agents are unable to process payments

Updates

  • Jun 8, 2020 3:24 PM PDT

    We have not received any more reports over the last 8 hours of failed transactions so we will be closing this incident at this time. If any further incidents occur, please notify the NOC.

    Resolved
  • Jun 8, 2020 7:24 AM PDT (8 hours and 53 seconds earlier)

    Engineers are reporting seeing successful transactions moving through the system. It is the current theory that we hit our transaction cap for the hour and that as the spike has processed we are seeing things return to normal.

    Monitoring
  • Jun 8, 2020 6:29 AM PDT (54 minutes earlier)

    The error appears to be on our end and transactions are going through occasionally or very slowly. At this time we are asking CSR's not to submit new payments out of concern of double billing customers.

    Investigating
  • Jun 8, 2020 6:22 AM PDT (6 minutes earlier)

    Agents receive error message indicating Transaction has failed.

    Investigating