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Jun 24, 2026 2:03 PM PDT

Keypoint can no longer import carriers via CarrierWatch (SOAP) using an MC number.

Updates

  • Jun 25, 2026 7:01 AM PDT

    Keypoint can no longer import carriers via CarrierWatch (SOAP) using an MC number.  Keypoint can import some information using a DOT number, but not insurance information.  At this point Keypoint cannot get any CarrierWatch information into the system via the SOAP interface.

    Resolved
  • Jun 24, 2026 2:03 PM PDT (16 hours and 58 minutes earlier)

    Keypoint can no longer import carriers via CarrierWatch (SOAP) using an MC number.  Keypoint can import some information using a DOT number, but not insurance information.  At this point Keypoint cannot get any CarrierWatch information into the system via the SOAP interface. Mitigation summary

    • Immediate remediation: Patched the data import job to better handle bad/misformatted data and to tolerate the current data issues, then re-ran the job.
    • Data quality fixes: Investigated Motus files, found bad/misformatted data and a mispositioned header; applied quick fixes to correct the data and re-run the ingestion pipeline.
    • Verification: Monitored results and observed the count of insurance records missing an effective date decline as the patched job ran.
    • Next steps: Plan a Post-Incident Review and ensure the PIR doc is complete; implement longer-term safeguards to prevent similar data-quality issues (validation, guards on import, etc.).
    Monitoring