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Nov 15, 2024 1:33 PM PST

Increase in 504 errors in One Web BFF and Mobile BFF

Updates

  • Nov 18, 2024 12:46 PM PST

    Impact is mitigated for this incident and can be considered resolved for now.

    Resolved
  • Nov 15, 2024 3:59 PM PST (2 days, 20 hours, and 47 minutes earlier)

    We are continuing to investigate this issue. We have identified some of the affected infrastructure and we have a support ticket open with Amazon Web Services. The NOC team will continue to monitor impact throughout the weekend.

    Investigating
  • Nov 15, 2024 2:38 PM PST (1 hour and 21 minutes earlier)

    Engineering teams are looking to identify the issue within our infrastructure.

    Investigating
  • Nov 15, 2024 1:33 PM PST (1 hour and 4 minutes earlier)

    INC-945

    Investigating