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Nov 17, 2021 9:09 AM PST

NICE inContact calls not going to agents

Updates

  • Nov 17, 2021 9:54 AM PST

    This incident has been resolved.

    Resolved
  • Nov 17, 2021 9:09 AM PST (44 minutes earlier)

    Agents are available but calls are not routing, they are staying in queue

    Investigating