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Nov 24, 2020 8:04 AM PST

Calls to enterprise line for account managers disconnect

Updates

  • Nov 24, 2020 11:52 AM PST

    This incident has been resolved.

    Resolved
  • Nov 24, 2020 10:07 AM PST (1 hour and 45 minutes earlier)

    The issue is tied to users that have not set a greeting and completed the voicemail set up process, this is impacting users as messages are filling up their boxes. We are still testing for Root Cause.

    Monitoring
  • Nov 24, 2020 8:06 AM PST (2 hours and 1 minute earlier)

    We are continuing to investigate this issue.

    Investigating
  • Nov 24, 2020 8:04 AM PST (1 minute earlier)

    Attempts to contact a specific account manager by calling the enterprise phone line and selecting option 2 disconnect after a moment of dead air.

    Investigating