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Jul 20, 2021 5:17 AM PDT

CSR's are not able to take calls

Updates

  • Jul 20, 2021 8:38 AM PDT

    This incident has been resolved.

    Resolved
  • Jul 20, 2021 5:19 AM PDT (3 hours and 19 minutes earlier)

    We are working to contact our provider and will post updates here.

    Identified
  • Jul 20, 2021 5:17 AM PDT (1 minute earlier)

    Agents report NICE will restart their time in Available, which results in being unable to take a call. This effectively means the call center is unavailable.

    Investigating