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Nov 21, 2025 8:16 PM PST

Unable to access keypoint

Updates

  • Nov 24, 2025 7:29 AM PST

    RDP to pawswkpagw01 is not happening The incident was resolved by rebuilding the gateway server (GW01) and limiting inbound traffic, which enabled successful logins to the keypoint application for users who were previously having issues. The status was officially marked as resolved on 11/22/2025 at 11:32 PM UTC.

    Resolved
  • Nov 22, 2025 3:29 PM PST (1 day, 15 hours, and 59 minutes earlier)

    RDP to pawswkpagw01 is not happening The incident was mitigated by detaching the disk from the gateway server, repairing it on another server, and reattaching it. Despite ongoing issues, some users were able to log in, indicating partial restoration of access.

    Monitoring
  • Nov 21, 2025 8:16 PM PST (19 hours and 13 minutes earlier)

    RDP to pawswkpagw01 is not happening

    Investigating