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Jul 27, 2020 5:43 AM PDT

Unable to access Power and Rateview

Updates

  • Jul 27, 2020 10:09 AM PDT

    This incident has been resolved.

    Resolved
  • Jul 27, 2020 8:02 AM PDT (2 hours and 7 minutes earlier)

    Teams have completed their remediation steps and things should begin to stabilize.

    Monitoring
  • Jul 27, 2020 7:52 AM PDT (9 minutes earlier)

    The teams have identified a root cause tied to excessive login. This has cause some sessions to become stuck in the process of validating. The Team will be preforming a restart of the CSB to clear those blockers.

    Identified
  • Jul 27, 2020 6:34 AM PDT (1 hour and 18 minutes earlier)

    Some users are experiencing issues with the phone system. Be aware the load of calls coming in could effect your ability to make or receive calls.

    Investigating
  • Jul 27, 2020 6:08 AM PDT (25 minutes earlier)

    We are continuing to investigate this issue.

    Investigating
  • Jul 27, 2020 5:43 AM PDT (25 minutes earlier)

    NOC has been notified of an issue impacting Power and Rateview which sees customers unable to access the products. NOC has enaged the CSB team to review the issue and begin troubleshooting. No ETA for resolution yet.

    Investigating