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Jun 30, 2026 11:28 AM PDT

FMCSA data inconsistencies

Updates

  • Jul 14, 2026 10:33 AM PDT

    We continue to see data inconsistencies with FMSA daily census files after the rollout of Motus. The main issue is carriers that appear to be reactivated are only showing up in Motus as such and not in the Safer daily census file. This incident is mainly for tracking the issue is the FMCSA continues to work on it.

    Resolved
  • Jun 30, 2026 11:28 AM PDT (1 week, 6 days, 23 hours, and 5 minutes earlier)

    We continue to see data inconsistencies with FMSA daily census files after the rollout of Motus. The main issue is carriers that appear to be reactivated are only showing up in Motus as such and not in the Safer daily census file. This incident is mainly for tracking the issue is the FMCSA continues to work on it. Here’s how the incident was mitigated, per the timeline and actions taken:

    • Immediate workaround for data gaps:

      • Implemented a workaround to address 1-off inconsistencies where a carrier is Active in Motus but not in Safer.
      • Affected DOTs were surfaced as Inactive in Company Search to align with the Safer daily census data, stabilizing user impact while FMCSA fixed the underlying stream.

    • Ingestion and data handling improvements:

      • Updated ingestion to consume the new Motus daily data files and to better handle changes in insurance data (June 17).
      • Implemented fixes to parse Motus feeds correctly, distinguishing between Motus “updates” vs “ALL” files to avoid triggering incorrect state changes (June 23). Acknowledged that Motus data is not a complete substitute for Safer and requires ongoing reconciliation.

    • Manual remediation while awaiting FMCSA fixes:

      • Continued manual updates to DOTs as requested to ensure correct presentation while FMCSA addressed the Safer data stream (June 10).

    • Ongoing monitoring and configuration changes:

      • Deployed enhancements to troubleshooting and data tools to address discrepancies between Motus and Company Profile.
      • Tracking progress via updated documentation and targeted ingestion improvements; plan to balance Motus and Safer data once FMCSA issues are resolved (June 30).

    • Current status and boundaries:

      • By end of June, the team was “as good as we can be” given FMCSA’s ongoing issues; remaining gaps are primarily that Motus does not fully match Safer (Motus smaller), with isolated cases of inactive authorities handled case-by-case.
      • Next steps include PIR preparation, scheduling a Post-Incident Review, and capturing current customer impact (as per action items).

    Key reference: INC inc-1296.

    Monitoring